Open to opportunities

Nikhil Kandanuru

@nikhilkandanuru

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Senior strategic partnerships and operations leader driving digital growth with immersive tech.

India

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What I'm looking for

I seek senior roles leveraging immersive technology, strategic partnerships and ops leadership to scale teams, improve CX and drive measurable revenue growth in collaborative, impact-focused organizations.

I am a strategic, people-driven senior leader with over 15 years' experience in operational leadership, global sales management and stakeholder collaboration across NAM, Asia and the Middle East. I combine immersive technology expertise (3D/AR/VR/AI) with proven success scaling teams, optimizing customer success and managing multi-region sales funnels to drive measurable business outcomes.

I have led cross-functional teams to design and deliver technology-driven engagement strategies, manage tenders and bids for North American markets, and transform service delivery to improve retention and satisfaction. My achievements include significantly boosting customer retention, reducing return rates through immersive solutions, and building high-performing teams focused on CX optimization and revenue growth.

Experience

Work history, roles, and key accomplishments

Strategic Partnerships Manager

Advertflair

Feb 2024 - Dec 2025 (1 year 10 months)

Designed and delivered 3D/AR/VR/AI-driven engagement strategies and led global enterprise collaborations that reduced product returns and improved customer satisfaction while heading sales and BD teams.

Strategic Partnerships Immersive Technologies (3D AR VR AI)Sales Leadership Client Success Campaign Execution

Tender Partner

Maersk Global Service Centre India Private Limited

Nov 2019 - Jan 2024 (4 years 2 months)

Managed pricing and bid submissions for North American markets, resolved rate and payer disputes, and coordinated tender timelines and cost structures to improve win rates and client satisfaction.

Pricing Strategy Stakeholder Engagement Market Analysis Dispute Resolution Process Improvement

Officer

Citibank

Jan 2014 - Nov 2019 (5 years 10 months)

Handled escalated consumer banking complaints, redefined processes to improve CX, and drove retention efforts that raised customer retention from 10% to 68% within two months.

Customer Retention Process Improvement Regulatory Compliance Performance Metrics

Administrative Manager

PNB Realty Limited

Apr 2012 - Dec 2013 (1 year 8 months)

Directed property documentation and compliance communications, led a 30-person administrative team, and streamlined workflows to increase organizational productivity.

Administration Compliance Management Team Leadership Workflow Optimization Client Communication

Senior Customer Service Rep

RR Donnelley

Aug 2010 - Mar 2012 (1 year 7 months)

Served as primary client liaison for international accounts, managed orders and payments, trained new hires, and earned 'Most Effective' recognition among 130 team members.

Order Management Training Payment Processing SLA Management

Network Engineer

PNB Techwaves Private Limited

Aug 2008 - Jul 2010 (1 year 11 months)

Provided multi-region network troubleshooting and support, improved client consultations and PR strategies, and ranked as a top performer for customer service.

client support Campaign Analysis Public Relations