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Anjana Palat

@anjanapalat

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Experienced Strategic Partnership Manager with a focus on customer success.

India

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What I'm looking for

I am seeking a role that values customer-centric strategies and offers opportunities for growth and innovation.

I am a B. Tech graduate in Computer Science with over 9 years of experience in customer success, onboarding, and strategic account delivery across various sectors including SaaS, higher education, and healthcare. My expertise lies in managing enterprise clients across the US, EU, and MENA regions, where I have successfully led onboarding processes and driven product adoption through effective cross-functional collaboration.

Throughout my career, I have achieved significant milestones, such as leading onboarding for prestigious institutions like Johns Hopkins University and UT Southwestern Medical Center. I have a proven track record of managing high-performing teams, contributing to multi-year contract wins, and aligning customer feedback with product development to enhance feature adoption and retention. My commitment to excellence has been recognized through multiple awards, including Best Employee of the Year in 2023.

Experience

Work history, roles, and key accomplishments

Current

Head Customer Success & Partnerships

Current

Polus Solutions Pvt. Ltd.

Aug 2018 - Present (7 years)

Led client-side implementation for SaaS enterprise accounts, overseeing onboarding, adoption, and stakeholder engagement alongside internal PMs. Managed multiple customer accounts concurrently across higher education and healthcare verticals.

SaaS Customer Success Account Management Jira Smartsheet Monday.Com Notion SQL

Business Development Team Lead

NetZealous LLC

Apr 2015 - Jun 2018 (3 years 2 months)

Managed international client onboarding and delivery for regulatory training across pharma and healthcare sectors. Led the end-to-end onboarding and enablement of enterprise clients, including coordination of training sessions, documentation, and stakeholder alignment.

Onboarding Regulatory Compliance Training Delivery Team Leadership Apache OFBiz ERP Microsoft Excel Market Research

Education

Degrees, certifications, and relevant coursework

University of Virginia, Coursera

Certification, Advanced Business Strategy

Completed a certification in Advanced Business Strategy through Coursera, offered by the University of Virginia. This program enhanced understanding of strategic business principles.

AXELOS

Certification, ITIL v4 Foundation

Obtained ITIL v4 Foundation Certification from AXELOS, demonstrating proficiency in IT service management best practices. This certification is crucial for effective IT service delivery.

Calicut University

Bachelor of Technology, Computer Science

Studied Computer Science, gaining foundational knowledge in the field. This program provided a comprehensive understanding of core computer science principles.

QGlobal

Certification, ISO 9001:2015 & 27001:2022 Internal Auditor

Completed ISO 9001:2015 & 27001:2022 Internal Auditor certification from QGlobal. This training equipped me with the skills to conduct internal audits for quality and information security management systems.

Udemy

Certification, Product Marketing and Management

Undertook Product Marketing and Management training through Udemy, enhancing knowledge in product lifecycle and market strategies. This course provided insights into effective product positioning and growth.