Home Looks Matter
@nigam
Experienced Chat Support Associate and technical skills like excel, power bi, SQL, window function
IndiaWhat I'm looking for
I am an experienced Chat Support Associate and Data Analyst with a passion for providing prompt and professional customer service. In my role as a Chat Support Associate, I have excelled in responding to customer inquiries via chat or email, maintaining a thorough knowledge of the organization's products and services, and documenting customer interactions. I have a proven track record of explaining complex information in a simple and clear manner, recommending new products or services, and establishing rapport with customers.
As a Data Analyst, I have acquired strong skills in Excel, SQL (SSMS), and Power BI through online courses. I successfully completed the training and obtained a basic certification. I have developed projects in Power BI and SQL, gathering and analyzing data to create insightful reports. My technical skills also include proficiency in MS Office tools.
Experience
Data Analyst
Big Basket Tata Enterprises
Created projects on SQL & Power BI. Gathered data from online and analyzed the same to create report.
Chat Support Associate
Big Basket Tata Enterprises
Responding promptly and professionally to incoming customer inquiries by chat or email. Maintaining an updated knowledge of the organization's products, services, and customer service policies. Documenting customer interactions when necessary, compiling documents and forwarding information to interested parties. Explain simply and clearly in response to customer questions and check for customer un
Data Analyst
Big Basket Tata Enterprises
Created projects on SQL & Power BI. Gathered data from online and analyzed the same to create report.
Availability
Location
Authorized to work in
Website
Giri24.comPortfolio
github.com/NigamKGJob categories
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