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@nigam

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Experienced Chat Support Associate and technical skills like excel, power bi, SQL, window function

India

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What I'm looking for

I am looking for a company that values growth and innovation. I am seeking a role where I can utilize my skills in customer service and data analysis to contribute to the success of the organization. I am eager to work in a challenging and creative environment that offers opportunities for professional development and career growth.

I am an experienced Chat Support Associate and Data Analyst with a passion for providing prompt and professional customer service. In my role as a Chat Support Associate, I have excelled in responding to customer inquiries via chat or email, maintaining a thorough knowledge of the organization's products and services, and documenting customer interactions. I have a proven track record of explaining complex information in a simple and clear manner, recommending new products or services, and establishing rapport with customers.

As a Data Analyst, I have acquired strong skills in Excel, SQL (SSMS), and Power BI through online courses. I successfully completed the training and obtained a basic certification. I have developed projects in Power BI and SQL, gathering and analyzing data to create insightful reports. My technical skills also include proficiency in MS Office tools.

Experience

Work history, roles, and key accomplishments

Data Analyst

Big Basket Tata Enterprises

Created projects on SQL & Power BI. Gathered data from online and analyzed the same to create report.

SQL Power BI Data Analysis Project Management Reporting

Chat Support Associate

Big Basket Tata Enterprises

Responding promptly and professionally to incoming customer inquiries by chat or email. Maintaining an updated knowledge of the organization's products, services, and customer service policies. Documenting customer interactions when necessary, compiling documents and forwarding information to interested parties. Explain simply and clearly in response to customer questions and check for customer un

Customer Service Communication Product Knowledge Documentation Training