Suwedhethaa M

I am a detail-oriented research and data analyst with 1.8 years supporting international e-commerce operations and driving data-informed process improvements. I combine a strong quantitative background (M.Sc. in Mathematics) with hands-on experience in customer support analytics and operational coordination.

At ZG Staffing Solutions (client: The Giving Movement, Dubai) I managed 50+ international chats and emails daily, maintained a 92% CSAT, reduced refund processing errors by 25%, and shortened refund timelines by 20% through cross-functional collaboration and data tracking. I routinely tracked service metrics (AHT, CSAT, response time), updated QC documentation, and kept SOPs compliant.

I bring advanced Excel, Power BI, SQL, and Python skills, plus experience in data collection, cleaning, validation, visualization, and professional communication. I am seeking an entry-level Research or Data Analyst role where I can apply my analytical mindset to deliver actionable insights and improve decision-making.