Sarvani K
@sarvanik
Data Analyst skilled in Power BI and real-time monitoring.
IndiaWhat I'm looking for
I am a dedicated Data Analyst with a strong background in developing interactive dashboards using Microsoft Power BI. My work has significantly improved communication and decision-making across departments, impacting over 20 lines of business. I pride myself on my analytical skills and my ability to adapt to various work environments.
Throughout my career, I have successfully orchestrated end-to-end development of dashboards that streamline visibility into key performance indicators. My experience includes monitoring real-time data, adjusting staffing levels to meet service level agreements, and supporting management with insightful reporting. I am committed to continuous improvement and have a proven track record of enhancing operational efficiency.
Experience
Work history, roles, and key accomplishments
Data Analyst
Sutherland
Mar 2021 - Jan 2025 (3 years 10 months)
Orchestrated the development of an interactive dashboard using Microsoft Power BI, enhancing visibility into KPIs and facilitating strategic planning sessions. Monitored agent availability and workload distribution, adjusted staffing levels to meet SLAs, and communicated effectively with management.
Customer Support Representative
Tech Mahindra
Oct 2014 - May 2017 (2 years 7 months)
Educated employees on troubleshooting protocols and implemented security measures. Handled customer inquiries and complaints, resolved technical issues, and developed training programs that improved team performance metrics significantly.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Arts, Arts
2017 - 2020
Grade: 80%
Graduated with a Bachelor of Arts, focusing on various subjects that enhanced critical thinking and communication skills.
Sai Ganapathi Polytechnic
Diploma, Electronics and Communication Engineering
2011 - 2014
Grade: 87%
Pursued a diploma in Electronics and Communication Engineering, gaining practical and theoretical knowledge in the field.
Ramnath Secondary School
Secondary School Certificate, General Education
2001 - 2010
Grade: 80%
Completed education from 1st to 10th standard with a strong focus on foundational subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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