Looking for a job

Sarvani K

@sarvanik

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Data Analyst skilled in Power BI and real-time monitoring.

India

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What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for professional growth in a collaborative environment.

I am a dedicated Data Analyst with a strong background in developing interactive dashboards using Microsoft Power BI. My work has significantly improved communication and decision-making across departments, impacting over 20 lines of business. I pride myself on my analytical skills and my ability to adapt to various work environments.

Throughout my career, I have successfully orchestrated end-to-end development of dashboards that streamline visibility into key performance indicators. My experience includes monitoring real-time data, adjusting staffing levels to meet service level agreements, and supporting management with insightful reporting. I am committed to continuous improvement and have a proven track record of enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Sutherland

Mar 2021 - Jan 2025 (3 years 10 months)

Orchestrated the development of an interactive dashboard using Microsoft Power BI, enhancing visibility into KPIs and facilitating strategic planning sessions. Monitored agent availability and workload distribution, adjusted staffing levels to meet SLAs, and communicated effectively with management.

Power BI Data Analysis KPIs Reporting Communication Skills Time Management Team Collaboration Problem Solving Flexibility

Customer Support Representative

Tech Mahindra

Oct 2014 - May 2017 (2 years 7 months)

Educated employees on troubleshooting protocols and implemented security measures. Handled customer inquiries and complaints, resolved technical issues, and developed training programs that improved team performance metrics significantly.