Open to opportunities

Nikhil Maruthur

@nikhilmaruthur

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Customer support specialist leveraging technical skills and data analysis to improve user experience.

India

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What I'm looking for

I seek a role where I can combine frontline customer support with data-driven improvements, collaborate cross-functionally, and grow into analytics-focused support roles.

I am a proactive and empathetic customer support specialist with over two years of frontline experience at Cognizant, resolving technical and account-related queries via email, chat, and ticketing systems. I combine clear communication and problem-solving with data-driven reporting—using Excel, Power BI, and SQL—to reduce response times and improve team performance.

I authored SOPs and knowledge-base articles that sped onboarding by 30% and maintained dashboards that cut response time by 20%. I collaborate with cross-functional teams to handle escalations and currently upskill in Data Science to deepen my analytical impact on support operations.

Experience

Work history, roles, and key accomplishments

Technical Support Associate

Cognizant Technology Solutions

Dec 2021 - May 2024 (2 years 5 months)

Delivered chat and email support to internal teams and clients, reducing response time by 20% through improved dashboards and authoring SOPs that increased onboarding efficiency by 30%. Escalated and coordinated cross-functional issue resolution to improve service quality.

Customer Support Email Support Excel Power BI SQL

Education

Degrees, certifications, and relevant coursework

Nehru College Of Engineering And Research Centre

Bachelor of Technology, Computer Science Engineering

2016 - 2020

Completed a Bachelor of Technology in Computer Science Engineering with coursework and projects aligned to software and systems principles from Aug 2016 to Dec 2020.