Bhavya Makhija
@bhavyamakhija
I turn customer issues and raw data into actionable business insights.
IndiaWhat I'm looking for
I've supported customers at Concentrix in a high-volume chat environment, analyzing concerns, identifying root causes, and delivering timely resolutions while maintaining data accuracy and service quality.
I've also built a Lost & Found Portal with a MySQL database, ER diagrams, DFDs, and an HTML/CSS frontend. I'm seeking an entry-level data, business, or research analyst role where I can apply SQL, Excel, Python, and data-driven problem-solving.
Experience
Work history, roles, and key accomplishments
Handled customer queries and provided timely resolutions through chat-based support. Analyzed customer concerns to identify root causes and collaborated with team members to improve customer experience.
Education
Degrees, certifications, and relevant coursework
Chanderprabhu Jain College of Higher Studies
Bachelor of Computer Applications, Computer Applications
2023 -
Pursuing Bachelor of Computer Applications (BCA) from Chanderprabhu Jain College of Higher Studies, IPU, from 2023 to 2026.
Lancer Convent School
Senior Secondary Schooling (Class XII), General Studies
Completed Senior Secondary Schooling (Class XII) from Lancer Convent School in 2023.
AI Agent Intensive Course, Artificial Intelligence
Completed an AI Agent Intensive Course offered by Google.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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