Open to opportunities

Nicoy Cooper

@nicoycooper

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Dedicated customer service agent with bartending experience and community focus.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to engage with customers, utilize my bartending skills, and contribute positively to a team-oriented environment.

My name is Nicoy Cooper, and I am passionate about delivering exceptional service in every role I undertake. With experience as a bartender and customer service agent, I have honed my skills in managing high-volume environments while ensuring customer satisfaction. I thrive in fast-paced settings, where I can interact with diverse patrons and create memorable experiences.

Throughout my career, I have worked at renowned establishments such as Sizzling Slots Limited and Couples Sans Souci, where I maintained organized bar areas and prepared a variety of beverages. My commitment to understanding and sharing Jamaican culture has allowed me to engage guests meaningfully, enhancing their overall experience. I am also proud of my community involvement, particularly through initiatives like the Tablet Drive, which supports local students.

Experience

Work history, roles, and key accomplishments

Bartender

Sizzling Slots Limited

Nov 2024 - Jun 2025 (7 months)

Maintained a clean, organized, and well-stocked bar area by managing inventory, wiping down surfaces, and replenishing fresh ingredients. Warmly welcomed 50-100 patrons per night and day, ensuring prompt service and satisfaction while coordinating with the team to regulate alcohol consumption and prevent conflicts.

Inventory Management Customer Service Conflict Resolution Bartending Customer Satisfaction

Bartender

Couples Sans Souci

Apr 2023 - Jul 2024 (1 year 3 months)

Maintained a clean, organized, and well-stocked bar area by managing inventory and replenishing fresh ingredients. Warmly welcomed 50-100 patrons per night and day, ensuring prompt service and satisfaction while preparing and serving a variety of alcoholic beverages.

Bartending Inventory Management Customer Service Cocktail Preparation Wine Knowledge Customer Entertainment

Customer Service Agent

Jamaica Agent Service Limited

Oct 2020 - Apr 2023 (2 years 6 months)

Managed over 500 calls daily, interacting with customers to resolve their issues efficiently. Provided comprehensive email summaries at the conclusion of each customer interaction.

Customer Service Problem Solving Email Communication

Education

Degrees, certifications, and relevant coursework

St Monica College

Certificate, General Studies

Completed a certificate program at St Monica College, focusing on relevant skills and knowledge. This program enhanced practical abilities for professional application.