Open to opportunities

Christal Smith

@christalsmith

Message

Customer service professional skilled in sales, CRM, and conflict resolution.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can use CRM and sales skills, solve problems empathetically, learn and grow within a collaborative team.

I am a customer service professional with hands-on experience in phone, email, and live chat support, CRM usage, and sales lead generation. I deliver friendly, solutions-focused assistance, handle transactions accurately, and thrive in high-paced environments while maintaining attention to detail.

I bring strong conflict-resolution, time-management, and teamwork skills, supported by formal Customer Service Level 1 & 2 training. I am tech-savvy, feedback-driven, and committed to empathetic, professional customer interactions that drive satisfaction and revenue.

Experience

Work history, roles, and key accomplishments

Cashier

Alta-Mar Restaurant

Dec 2024 - Jun 2025 (6 months)

Delivered customer service in a high-paced restaurant, managed financial transactions, resolved customer queries, and maintained accuracy while multitasking under pressure.

Customer Service Multitasking Attention To Detail Conflict Resolution Time Management

Customer Service Agent

Boundless Shores Travel Services

Jun 2023 - Mar 2024 (9 months)

Handled customer inquiries via phone, email, and live chat, using CRM to track interactions and resolve issues while generating sales leads and promoting services.

Customer Service CRM Live Chat Phone Support Sales Conflict Resolution Ticketing Systems Multitasking

Education

Degrees, certifications, and relevant coursework

Belair High School

High School Diploma, General Secondary Education

2018 - 2023

Completed secondary education with coursework in English Language, Principles of Business, and Industrial Technology and achieved Customer Service Level 1 & 2.