nicoll Almarales

I’m a bilingual English/Spanish healthcare professional with 10+ years of experience in medical administration, patient care, customer service, and healthcare operations. Throughout my career, I’ve worked in hospitals, medical practices, and specialty clinics, supporting patients, physicians, and multidisciplinary teams in fast-paced environments.

My experience includes customer relationship management, scheduling, documentation, workflow coordination, problem solving, staff training, and process improvement. I enjoy being the person who brings organization to complex situations, identifies problems, and finds practical solutions without needing to be asked.

I’m particularly interested in remote opportunities in Customer Success, Customer Experience, Operations, Healthcare Technology, and AI-enabled workflow solutions. I’m curious about how technology and automation can make work more efficient while creating a better experience for customers and teams.

I’m a self-starter, quick learner, and strong communicator who enjoys building relationships and learning new systems. I’m especially interested in companies where I can combine my healthcare and customer-facing experience with technology, process improvement, and continuous learning.