Open to opportunities

vipan Dalio

@vipandalio

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Dedicated administrative professional specializing in client relations and healthcare coordination.

Canada

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What I'm looking for

I seek a patient-centered administrative role in healthcare where I can streamline operations, improve patient experience, and grow professionally.

I am a detail-oriented administrative professional with extensive experience coordinating patient services, scheduling, and client relations in clinical settings. I consistently improve processes to reduce wait times, improve onboarding, and maintain high accuracy in billing and verification.

My background includes roles as a client service coordinator, medical receptionist, and patient care support across hospitals and outpatient clinics, where I supported admissions, handled sensitive medical information, and collaborated closely with clinical teams.

I hold a Post Graduate Certificate in Human Resource Management and certifications in First Aid/CPR and WHMIS, and I volunteer regularly in hospital settings to maintain a patient-centered approach.

Experience

Work history, roles, and key accomplishments

Client Service Coordinator

Harrison Healthcare

Aug 2024 - Apr 2025 (8 months)

Registered patients and processed billing for a busy medical practice, processed insurance claims with 95% accuracy, and reduced onboarding time by 30% and patient wait times by 15% through process improvements.

Patient Registration Medical Billing Insurance Claims Scheduling Training Process Improvement Patient Relations HIPAA compliance

Medical Office Receptionist

Scarborough Town Centre

Oct 2023 - Jul 2024 (9 months)

Scheduled and managed patient appointments to optimize provider calendars and reduced no-shows by 20%, maintained verification accuracy above 98%, and resolved 90% of patient concerns within 24 hours.

Appointments Customer Service Records Management Time Management EMR

Training and Development Coordinator

Enbridge

Mar 2023 - Aug 2023 (5 months)

Designed and implemented a resilience training program for 200+ undergraduates, increasing participant resilience and delivering tailored training solutions across diverse client needs.

Program Delivery Curriculum Development Stakeholder Engagement Evaluation Facilitation

Receptionist

Neetu Medicos

Feb 2022 - Jul 2022 (5 months)

Greeted and registered patients, scheduled appointments and prescription pickups, managed patient records, processed payments, and coordinated with clinical staff to support patient needs.

Patient Registration Appointment Management Payment Processing Customer Service Communication Data Entry

Patient Care / Hospital Support

Max Hospital

Jan 2021 - Nov 2021 (10 months)

Assisted with admissions and discharges, maintained ward hygiene, transported lab samples and documents, and supported elderly and differently-abled patients with mobility and basic care.

Mobility Safety Team Collaboration Safety