Open to opportunities

Mary Louisiana Cruz

@marylouisianacruz

Message

Compassionate healthcare professional with extensive administrative experience.

Canada

Message

What I'm looking for

I am looking for a remote role that values clinical insight and operational efficiency.

I am a compassionate and detail-oriented non-practicing Registered Nurse with over 9 years of diverse healthcare experience across Canada, the USA, Saudi Arabia, and the Philippines. My journey has equipped me with a unique blend of clinical insight and operational expertise, allowing me to excel in remote healthcare administrative roles. I have a proven track record in remote clinical support, healthcare administration, and customer service, which I leverage to provide empathetic and solution-driven support to patients and families.

Throughout my career, I have honed my skills in EMR systems, live scribing, insurance coordination, and HIPAA-compliant communication. My recent roles as a Customer Service Representative and Healthcare Virtual Assistant have further solidified my ability to educate clients on home healthcare products, manage patient chart documentation, and coordinate communication between providers and patients. I am actively seeking opportunities that allow me to utilize my clinical background while contributing to efficient healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Carewell

Feb 2025 - Present (5 months)

Supported caregivers via phone and chat for medical supply needs, educating clients on home healthcare, mobility, and incontinence products. Maintained secure records in accordance with HIPAA compliance and delivered empathetic, solution-driven support to patients and families.

Customer Service HIPAA)Patient Support Communication

Healthcare Virtual Assistant

Hello Rache

Mar 2022 - Mar 2025 (3 years)

Provided live scribing and patient chart documentation, handling prescription refills, prior authorizations, and appointment scheduling. Coordinated communication between providers, pharmacies, and patients, and supported EMR updates and patient follow-ups.

Virtual Scribing EMR Prescription Refills

Health Care Aide

Seasons Retirement

Apr 2024 - Feb 2025 (10 months)

Assisted with daily living activities and medication reminders for residents. Monitored residents' conditions and communicated effectively with care teams.

Communication Elder Care

Dental & Dermatology Staff Nurse

Meso Medical Center

May 2019 - Present (6 years 2 months)

Assisted in clinical procedures for skin care and dental treatments. Maintained sterile environments and educated patients on post-care protocols.

Dermatology

Customer Care Associate - Dental Insurance

Hinduja Global Solutions

Oct 2017 - Present (7 years 9 months)

Handled claims inquiries and benefit explanations for U.S. clients. Assisted providers with documentation for insurance reimbursements.

Claims Processing Insurance Customer Care Documentation Client Communication

Registered Nurse Clinician

Multicare Pharmaceuticals Inc.

Aug 2017 - Present (7 years 11 months)

Led maternal health education and starter medication programs. Contributed to patient well-being through comprehensive health initiatives.

Maternal Health Health Education Patient Care

Education

Degrees, certifications, and relevant coursework

University of Perpetual Help - Dr. Jose G. Tamayo Medical University

Bachelor of Science in Nursing, Nursing

Completed a comprehensive curriculum in nursing science, preparing for a career in healthcare. Gained practical experience through clinical rotations and theoretical knowledge in patient care.