Melissa Le Clair
@melissaleclair
Experienced medical administrator with a focus on data entry and service.
CanadaWhat I'm looking for
I am a dedicated medical administrator with extensive experience in data entry, customer service, and administrative support. Over the years, I have honed my skills in various roles, including call center agent and office administrator, where I have consistently demonstrated my ability to manage multiple tasks efficiently while maintaining a high level of professionalism.
My experience includes working with diverse healthcare teams, troubleshooting patient issues, and utilizing various software tools such as Microsoft Office, SharePoint, and EMR systems. I take pride in my strong communication skills and my commitment to providing excellent customer service, ensuring that every patient interaction is handled with care and respect.
With a diploma in Healthcare Administration, I am well-equipped to navigate the complexities of the medical field. I am now seeking opportunities where I can leverage my skills and experience to contribute positively to a healthcare organization while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
Answerplus
Sep 2022 - Present (2 years 11 months)
Currently taking inbound calls for multiple businesses, working remotely and communicating daily with coworkers. Providing answering services to help manage call overflow for other businesses, sending emails, and dispatching messages.
Call Agent
Switch Health
Oct 2021 - Present (3 years 10 months)
Assisted patients with troubleshooting and managed various administrative tasks using SharePoint, Microsoft Teams, Outlook, and Excel. Handled COVID replacement kits, issued refunds, scheduled telehealth nurse callbacks, and managed online chats and emails.
Office Administrator
Daniel Medical Centre
Jun 2021 - Present (4 years 2 months)
Managed administrative tasks including faxing consult referrals and advising patients of appointments. Updated patient files, scanned documents into EMR, and managed a busy 3-line phone system while escorting patients to exam areas.
Call Centre Representative
Landmark Home Solutions
Aug 2019 - Present (6 years)
Handled various calls, consistently resolving client issues with a professional tone. Responsible for entering data into the system for processing and scheduling appointments, and consistently met team goals.
Call Centre Representative
Alorica
Jan 2017 - Present (8 years 7 months)
Called clients to set up new appointments and reschedule existing ones, and assisted other teams during peak rush periods. Determined clients' heating/cooling needs and offered suitable package plans.
Education
Degrees, certifications, and relevant coursework
Anderson college
College diploma, Healthcare Administration
2020 - 2021
Completed a comprehensive program in Healthcare Administration, gaining expertise in medical office procedures, patient management, and administrative tasks. Developed strong organizational and communication skills essential for the healthcare environment.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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