Andrey R

I am a bilingual medical operations manager with proven experience leading U.S.-based healthcare accounts, virtual assistants, and customer service teams. I focus on optimizing workflows, automating processes, and scaling operations to improve client satisfaction and business performance.

At Vertuo Health I manage 15+ medical practices, drive account growth, and serve as the primary liaison between clients and internal teams, providing actionable insights to executive leadership. I design onboarding, training, and standardized protocols to ensure consistent, high-quality service delivery.

Previously, I led a 35-person customer service team in a medical services environment, developing training programs, enforcing HIPAA compliance, and improving metrics like first-contact resolution and claims processing times. I have hands-on experience with insurance verification, patient intake, referrals, and triage.

I bring strong technical familiarity with EHR/EMR systems, VOIP, CRMs, and analytics-driven performance management. I am collaborative, detail-oriented, and committed to delivering measurable operational improvements for healthcare providers.