Open to opportunities

Sephora Massamba

@sephoramassamba

Bilingual customer support specialist delivering empathetic, high-volume service through remote and CRM-driven workflows.

Canada

Message

What I'm looking for

I’m looking for a hybrid customer support role where I can use my bilingual skills to handle high-volume phone/email inquiries, maintain accurate CRM records, and deliver clear, empathetic, efficient service in a people-focused environment.

I’m a detail-oriented, compassionate professional with a Bachelor of Science in Psychology and 5+ years of experience in customer support, administration, and healthcare environments. I bring bilingual capability in English & French and thrive in hybrid work settings where clarity, empathy, and efficiency matter most.

In my recent Customer Support Specialist (Hybrid) role with Belairdirect / Intact Insurance, I managed high-volume inbound and outbound calls and emails, supported policy inquiries, billing, renewals, and applications, and maintained accurate records using CRM systems and internal platforms. I also built strong confidentiality habits with FOIP-guided administrative work for the Government of Alberta, supported behavioral and cognitive research through careful data organization and coding, and delivered patient-centered support as a healthcare volunteer.

Experience

Work history, roles, and key accomplishments

Administrative Support Volunteer

Grey Nuns Hospital

Jan 2019 - Jan 2021 (2 years)

Provided compassionate, patient-centered support by assisting patients and visitors and managing intake forms, scheduling logs, and documentation in a hospital setting.

Patient Intake Scheduling Healthcare Administration Client Communication Documentation Management