keisha phillips

I am an organized and compassionate healthcare professional with over 5 years of experience in medical administration, surgical coordination, patient support, and remote customer service. My background includes managing virtual front desk tasks, appointment scheduling, and providing patient education. I am known for delivering excellent customer care and ensuring smooth clinic operations, particularly in remote work environments.

In my recent role as a Surgical Coordinator at Clarity Eye, I managed patient scheduling, pre-op assessments, and post-op follow-ups while serving as the main point of contact for patient inquiries. I coordinated between medical teams to streamline surgical procedures and maintained accurate medical records. My previous experience as an Assistant Clinic Manager at Laserbody MD allowed me to implement customer service best practices that enhanced patient satisfaction and improved clinic operations.

With a Bachelor of Science in Psychology and certifications in CPR, I am well-equipped to handle the challenges of a Virtual Medical Assistant or Administrative Support role. I am eager to contribute my skills in patient communication, workflow optimization, and team collaboration to deliver high-quality patient experiences.