Mariajose Albornoz Acosta

I’m a bilingual customer support professional with 3+ years of experience in high-volume client service, escalations, and remote client support. I focus on phone, email, and digital communication to solve problems quickly and keep customer experience strong.

As a Customer Support Team Lead, I managed high-volume customer interactions and handled escalated issue resolution. I maintained accurate CRM documentation and customer case records, while supporting team performance and service quality standards.

In my healthcare customer support role, I assisted customers with healthcare-related inquiries, account support, and issue resolution. I also handled sensitive customer information with accuracy and confidentiality, ensuring timely documentation and follow-up on customer cases.

Earlier, as a Marketing & Administrative Assistant in logistics, I supported scheduling, internal communications, and administrative operations. That experience strengthened my process accuracy, appointment scheduling, and data entry skills—so I can keep workflows organized and clients informed.