Open to opportunities

Nicoleta Ana Dumitru

@nicoletaanadumitru

Message

Multilingual translator and assistant manager with strong communication skills.

Romania

Message

What I'm looking for

I am looking for a dynamic role that values communication and teamwork.

I am a dedicated professional with a strong background in translation and customer service. My experience as an online translator and assistant manager has equipped me with excellent language skills and a keen eye for detail. I have successfully translated various texts and ensured the accuracy of translations, demonstrating my proficiency in multiple languages including Italian, French, English, and German.

In addition to my translation work, I have experience in call center operations, where I handled customer inquiries and resolved complaints effectively. My role involved providing technical support and maintaining detailed reports on customer interactions. I thrive in fast-paced environments and possess strong organizational skills, allowing me to manage multiple tasks efficiently while maintaining a high level of service.

Experience

Work history, roles, and key accomplishments

Transcription Trainer

Amazon

Dec 2021 - Present (3 years 5 months)

Worked on transcription and localization for Machine Learning projects, serving as a Subject Matter Expert (SME) and trainer.

Transcription Machine Learning Training Localization Subject Matter Expertise

Sales Agent

Almaviva Italia

Dec 2021 - Dec 2021 (0 months)

Conducted outbound sales activities for Vodafone Mobile, including contacting clients and providing product information.

Outbound Sales Customer Engagement Product Knowledge Communication Skills Sales Reporting

Translator Online / Assistant Manager

Self Employed

Oct 2020 - Present (4 years 7 months)

Provided online translation services and managed administrative tasks. Responsibilities included grammar checking, text correction, and translating various texts in multiple foreign languages using IT tools.

Translation IT Tools Multilingual Communication

Call Center Operator

GRS (Global Remote Service)

Oct 2020 - Dec 2021 (1 year 2 months)

Handled customer calls, resolved complaints, provided technical support, and completed call reports. Engaged in both inbound and outbound activities, including contacting clients and providing product information.

Customer Service Technical Support Call Reporting