Oana Ungureanu

As a Content Analyst for Google Ads, I manage and analyze advertising content in Romanian, Italian, and English, ensuring compliance and quality standards are met.

Provided technical support to small and medium-sized businesses (SMBs) for Facebook, assisting with advertising issues in Italian and English.

Delivered exclusive B2B support for UPS, focusing on customer satisfaction and issue resolution in Romanian.

Provided customer service for musical instruments, assisting clients in Italian and English with inquiries and support.

Conducted website audits and reviews for restricted products, ensuring compliance with Amazon's policies in Italian and English.

Managed and trained a team at Alitalia, focusing on operational efficiency and customer service excellence in Italian.

Provided inbound customer service for Alitalia, assisting clients in Italian with inquiries and support.

Delivered interpretation services for Czech Television, facilitating communication in Italian and English.

Managed spa reception duties, greeting and assisting customers in Italian and English, ensuring a pleasant experience.

Pursued a Master's in translations between English and Italian, enhancing translation skills and cultural understanding.

Completed customer relations operating course and leadership course, focusing on customer service excellence and team management.

Studied practical and theoretical painting, developing artistic skills and techniques in various painting mediums.

Achieved a Psychopedagogical certificate, enhancing skills in educational psychology and teaching methodologies.

Completed a Bachelor's Degree in English and Romanian Language and Literature, focusing on language proficiency and literary analysis.