Open to opportunities

Anca-Maria User

@ancamariauser

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Multilingual customer service specialist with extensive international experience.

Romania

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What I'm looking for

I seek a dynamic role where I can leverage my multilingual skills and customer service expertise.

I am a dedicated and energetic professional with a Master's Degree in Business Administration from Transilvania University. My educational background, combined with my qualifications as a qualified translator in English and Romanian, has equipped me with a unique skill set that thrives in multilingual environments. I have successfully navigated various customer-oriented roles across multiple countries, including Germany, Austria, France, Holland, Greece, and Romania, enhancing my adaptability and cultural awareness.

With over seven years of experience in customer service and sales, I have honed my people skills and developed a strong ability to connect with clients from diverse backgrounds. My roles have included Night Auditor, Receptionist, and Assistant Manager, where I consistently delivered exceptional service and fostered positive relationships. I am passionate about continuous improvement and eager to embrace new challenges, including learning Dutch to further expand my capabilities.

Experience

Work history, roles, and key accomplishments

Night Auditor & Receptionist

Various Hotels

Jan 2020 - Jan 2021 (1 year)

Worked as a Night Auditor and Receptionist across multiple countries including Germany, Austria, France, Holland, Greece, and Romania. Responsibilities included managing front desk operations, providing customer service, and ensuring guest satisfaction.

Customer Service Problem Solving Time Management

Customer Service & Sales Specialist

Various Companies

Jan 2019 - Jan 2020 (1 year)

Gained extensive experience in customer service and sales, focusing on English and German speaking markets. Developed strong communication skills and a customer-oriented approach.

Sales Customer Relationship Management Communication Market Analysis

Freelance Translator

Self Employed

Jan 2018 - Jan 2020 (2 years)

Provided freelance translation services in German and English. Worked on various projects requiring high proficiency in both languages, ensuring accurate and culturally relevant translations.

Translation German English Language Cultural Competence