Open to opportunities

Nicole Seda

@nicoleseda

Message

Customer support and marketing specialist focused on enhancing client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a versatile professional with over four years of experience in customer support, marketing, and administration. My journey has been defined by a commitment to resolving customer complaints and promoting conflict resolution. I excel in tracking customer requests, evaluating client feedback, and providing actionable insights that enhance customer satisfaction.

Currently, I work as a Customer Service Representative and Marketing Merchandising Officer at Maybelline Kenya, where I manage an entire outlet, ensuring quality service and optimizing product visibility. My efforts have led to a remarkable 30% increase in our customer base in 2024. I am passionate about customer satisfaction and continuously seek to streamline processes to enhance efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative & Marketing Merchandising Officer

Current

Maybelline Kenya

Jun 2023 - Present (2 years)

Responsible for managing an outlet at Carrefour Supermarket, ensuring quality service and tracking customer requests. Provided insights from customer interactions to improve service and product offerings, enhancing customer engagement through effective merchandising strategies.

Customer Service Marketing Problem Solving Communication Customer Engagement

Secretary

A.I. Hayanga and Associates

Oct 2021 - Oct 2022 (1 year)

Managed client inquiries and tracked customer feedback to facilitate smooth communication. Maintained high standards of customer service by resolving concerns efficiently and coordinated legal activities.

Client Management Communication Problem Solving Administrative Support

Intern - Media Department

Institute of Certified Studies

Apr 2021 - Jun 2021 (2 months)

Engaged with students to facilitate discussions and developed training materials. Provided constructive feedback to enhance learning outcomes and supported students with varying capabilities.

Training Development Student Engagement Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa

Bachelor's in Broadcast Journalism, Broadcast Journalism

2018 - 2021

Studied Broadcast Journalism, focusing on media production, reporting, and communication strategies. Developed skills in content creation and audience engagement.

Nyamonye Girls' High School

Kenya Certificate of Secondary Education

Completed the Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for higher education and professional development.