Moreen Mumbi

I am a proactive and customer-focused service professional with over four years of experience in customer engagement, frontline operations, and complaint resolution. My expertise lies in handling diverse client needs and managing service delivery processes to ensure seamless day-to-day operations in fast-paced, high-pressure environments.

In my current role as an Office Administrator and Customer Service Representative at Bora Auto Care Limited, I serve over 50 customers weekly, addressing inquiries and complaints while providing personalized support. I collaborate with internal teams to enhance service quality and track customer feedback to identify areas for operational improvement. My adaptability and multitasking skills have been crucial in managing customer requests and driving sales through upselling and cross-selling strategies.

With a Bachelor of Science in Horticulture and certifications in leadership, digital marketing, and customer engagement, I am now seeking to apply my strong customer care and operational coordination skills in a dynamic environment that values excellence in service delivery.