Nicole Rousseau Carvajal

Manages the end-to-end post-sales customer lifecycle for enterprise and mid-market B2B SaaS customers across Latin America, supporting adoption, engagement, retention, and account growth. Leads technical discovery sessions and delivers tailored product demonstrations, onboarding, and implementation programs.

Provided strategic consulting services to healthcare organizations focused on analytics, performance management, business intelligence, and digital transformation. Designed KPI frameworks, Power BI dashboards, and executive reports supporting performance monitoring and strategic decision-making.

Developed Business Intelligence solutions supporting operational, financial, and clinical performance management. Created executive dashboards and KPI monitoring systems using healthcare, operational, and financial data.

Served as Product Owner for a Health Data Intelligence department delivering Business Intelligence and healthcare analytics solutions. Managed product backlog, prioritized features, and translated customer and business needs into actionable user stories.

Supported healthcare organizations across 16 municipalities with digital transformation, healthcare information systems, and performance management initiatives. Advised healthcare leaders on operational performance, quality improvement, technology implementation, and strategic indicators.

Multidisciplinary Residency in Public Health at the Federal University of Rio de Janeiro from 2016 to 2018.

Multidisciplinary Residency in Family & Community Health at the Federal University of Rio de Janeiro from 2014 to 2016.

Postgraduate Specialization in Clinical Nutrition at the Federal University of Rio de Janeiro from 2011 to 2012.

Bachelor's Degree in Nutrition from the Federal University of the State of Rio de Janeiro from 2006 to 2010.