Tawany Paixão

I’m a Customer Success Manager and Channel & Partner Specialist with over 10 years of experience in the healthcare and technology sectors.

Throughout my career, I’ve combined leadership expertise, results analysis, and process optimization, with a focus on increasing revenue, reducing costs, and driving sustainable growth.

I’m motivated by creating impactful solutions that directly influence the success of both clients and companies. I believe in transforming experiences and outcomes through a strategic approach, accurate data, and well-designed processes.

🏆A few of my accomplishments:

As a Nurse Auditor at a Nonprofit Hospital:
- Increased revenue by over R$ 30,000 per month through a Lean healthcare project in the surgical center.
- Reduced annual costs by R$ 100,000 through studies and initiatives in the Materials Standardization Committee.
- Streamlined the audit process, cutting the time from 9 days to 3 days.
- Digitized and automated processes, turning audits into a competitive advantage and making most departments paperless, reducing paper costs by more than 50%.

As a Customer Success Manager:
- Contributed to designing the entire customer journey.
- Helped a client reduce emergency department stay times by 42% through understanding their goals and developing dashboards and process maps.
- Awarded “Employee of the Quarter” in my first few months at the company.
- Achieved over 80% customer retention despite declared churn.
- Served as a speaker and podcast host.

As a Channel Executive:
- Developed studies and action plans that increased cross-selling opportunities by up to 50% compared to the previous month.
- Created an institutional playbook for onboarding new types of partners.

❗How I can help you
I help businesses optimize CS operations, boost retention, and drive growth. With my experience in strategic analysis, team management, and a focus on processes and results, I contribute to achieving operational efficiency.