I’m looking for a senior-level opportunity where I can leverage my experience in Customer Success or Partner Management, ideally in a multicultural, global environment where I can drive meaningful business impact.
Looking for a job
Tawany Paixão
@tawanypaixo
I am a seasoned Customer Success professional with 5 years of experience in SaaS B2B, including international companies.
BrazilWhat I'm looking for
Customer Success and Account Management professional with 5+ years of experience in B2B SaaS, managing enterprise and mid-market customer portfolios across the full customer lifecycle, including onboarding, implementation, adoption, value realization, engagement, expansion, retention, and contract renewals. Experienced in building trusted relationships with decision-makers and cross-functional stakeholders, driving product adoption, identifying expansion opportunities, and improving customer outcomes through data-driven insights and KPI management.
Strong background in CRM management, customer health monitoring, business reviews, and process optimization, with proven results in customer retention, cross-selling, revenue growth, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Current
Own the full customer lifecycle for global SaaS customers across the US, LATAM, Europe, APAC, and Africa, driving onboarding, adoption, retention, renewals, and expansion. Conduct demos and discovery, manage trials and conversion, mitigate churn, lead EBRs/QBRs, optimize onboarding, implement AI automation, and partner with Product, Sales, Engineering, and Marketing.
PI
Current
Channel Account Manager
Pixeon
Nov 2023 - Present (2 years 11 months)
Developed strategic sales indicators and executed plans for cross-selling and upselling, achieving a 50% increase in opportunities. Improved Net Promoter Score outcomes and acquired 10 new partners in two months through proactive business development.
PI
Customer Success Manager
Pixeon
Nov 2022 - Nov 2023 (1 year)
Served as the primary contact for key accounts, preventing churn and contributing to significant cross-selling opportunities. Monitored customer satisfaction metrics and executed retention actions, achieving an 80% retention rate for at-risk clients.
UP
Customer Success Analyst
Upflux
May 2021 - Nov 2022 (1 year 6 months)
Oversaw post-sales customer journeys, focusing on onboarding and support. Designed processes that reduced rework and facilitated platform implementations, leading to significant cost savings and improved customer experiences.
HP
Audit Team Coordinator
Hospital dos Fornecedores de Cana de Piracicaba
Feb 2020 - Feb 2021 (1 year)
Coordinated an audit team and optimized surgical center processes, leading to increased revenue and significant cost reductions. Implemented digital transformation strategies to enhance efficiency.
VA
Nursing Professional
Various
Jan 2012 - May 2019 (7 years 4 months)
Provided patient care and coordinated health services in various settings, improving access and efficiency in healthcare delivery systems.
Education
Degrees, certifications, and relevant coursework
Tawany hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
50k-120k USD
Social media
Job categories
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