Open to opportunities

Tatiane Rego

@tatianerego

Message

Results-driven professional with 17 years in healthcare operations.

Brazil

Message

What I'm looking for

I am looking for a role that fosters innovation and allows for impactful project management.

I am a results-driven professional with over 17 years of experience leading and transforming healthcare operations. My expertise lies in optimizing processes, reducing costs, and implementing innovative solutions that drive organizational success. I have a proven track record of leading projects that resulted in significant operational cost savings and drastically reduced customer response times.

Throughout my career, I have successfully managed multidisciplinary teams and fostered collaborative relationships across departments. One of my notable achievements includes the implementation of Brazil's largest Microsoft CRM and Omnichannel platform, which has been recognized in case studies by major providers like Microsoft and Meta. I am passionate about digital transformation and have structured and led a PMO that promotes agile methodologies, ensuring optimal resource allocation and project success.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Odontoprev

Jan 2023 - Mar 2024 (1 year 2 months)

Established a department for market opportunities and new revenue streams. Led innovation projects and managed KPIs for business initiatives, fostering entrepreneurship and new business models.

Business Development Market Analysis Innovation Management KPIs Strategic Partnerships Revenue Project Management Team Leadership Stakeholder Engagement entrepreneurship

Current

Customer Service Strategy Manager

Current

Odontoprev

Aug 2020 - Mar 2024 (3 years 7 months)

Managed customer service channels, overseeing over 1.4 million interactions monthly. Led the implementation of Microsoft Dynamics CRM, achieving a 50% reduction in phone contact volume and enhancing customer experience through digital channels.

Microsoft Dynamics CRM Project Management Data Analysis Digital Transformation Leadership Agile Methodologies Process Optimization Team Management Strategic Planning

Partnership Manager

Odontoprev

Apr 2021 - Nov 2022 (1 year 7 months)

Led market diversification and channel development for national expansion. Managed commercial relationships and integrated operations between headquarters and acquired entities, enhancing efficiency and operational growth.

Partnership Management Negotiation Team Management Strategic Planning Business Growth Stakeholder Engagement

Digital PMO Manager

Odontoprev

Feb 2018 - Aug 2020 (2 years 6 months)

Managed the project portfolio and CAPEX, overseeing strategic projects and enhancing investment precision. Led digital initiatives and change management, implementing agile methodologies across teams.

Portfolio Management Change Management Agile Methodologies Team Leadership ROI Analysis Governance Process Improvement

Project and Digital Workflow Supervisor

Odontoprev

May 2015 - Jan 2018 (2 years 8 months)

Supervised project workflows and coordinated project teams, ensuring alignment with organizational goals. Implemented operational strategies and participated in process mapping for acquired companies.