Tatiane Rego

Established a department for market opportunities and new revenue streams. Led innovation projects and managed KPIs for business initiatives, fostering entrepreneurship and new business models.

Managed customer service channels, overseeing over 1.4 million interactions monthly. Led the implementation of Microsoft Dynamics CRM, achieving a 50% reduction in phone contact volume and enhancing customer experience through digital channels.

Led market diversification and channel development for national expansion. Managed commercial relationships and integrated operations between headquarters and acquired entities, enhancing efficiency and operational growth.

Managed the project portfolio and CAPEX, overseeing strategic projects and enhancing investment precision. Led digital initiatives and change management, implementing agile methodologies across teams.

Supervised project workflows and coordinated project teams, ensuring alignment with organizational goals. Implemented operational strategies and participated in process mapping for acquired companies.

Completed an online course on Entrepreneurship in Emerging Economies, exploring business strategies and economic development in emerging markets.

Completed a certification in Agile methodologies, focusing on project management techniques and agile frameworks.

Studied Economics with an emphasis on International Business, focusing on economic theories, international trade, and business strategies.

Pursued a degree in International Relations, covering global politics, international economics, and diplomatic relations.