Open to opportunities

Jullie Ferreira

@jullieferreira

Message

I implement digital health software that improves clinical workflows, adoption, and data-driven care decisions.

Brazil

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What I'm looking for

I'm looking to design, implement, and scale digital health solutions that integrate into clinical workflows, improve care delivery, and create measurable outcomes through collaboration with clinical, technical, and business teams.

I’ve led end-to-end implementations of customized digital health software at MEG, aligning solutions with clinical workflows, healthcare compliance standards, and client needs.

I built customized Django dashboards and widgets that supported healthcare audits and gave providers data-driven insights for clinical decision-making. I also managed post-implementation portfolios, identifying risks and opportunities to strengthen engagement and retention.

At Orderly, I investigate complex SaaS issues using SQL and log analysis, validate data integrity, and partner with Product and Engineering to improve reliability and user experience. My internal playbooks and operational documentation accelerated incident resolution by up to 80%.

I bring bilingual English and Portuguese customer support experience from TransPerfect, where I reduced response times by 20%, maintained CSAT above 90%, and ranked #1 globally for customer satisfaction in 2024.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Analyst & Support Specialist

Current

Orderly

Sep 2025 - Present (1 year)

Provide advanced global support for a SaaS supply chain platform, leading complex technical investigations using SQL and log analysis. Partner with Product and Engineering to improve platform reliability and user experience.

SQL Log Analysis Telemetry SaaS Customer Support Technical Troubleshooting Documentation

Customer Success & Healthcare Implementation Specialist

MEG – Patient Quality Management Software

Jun 2024 - Mar 2025 (9 months)

Led end-to-end implementation of digital health software solutions, developing customized dashboards and widgets on Django. Acted as a strategic bridge between healthcare clients and technical teams to ensure seamless integration.

Healthcare Software Implementation Django Dashboard Development Customer Success Stakeholder Management Workflow Optimization

Customer Support Specialist

TransPerfect

Aug 2021 - Jun 2024 (2 years 10 months)

Delivered bilingual support in international environments, handling complex billing and legal inquiries. Ranked #1 globally in customer satisfaction in 2024 and reduced average response time by 20%.

Bilingual Support Customer Satisfaction SLA Management First Contact Resolutions NPS Documentation