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Nicole Lajeunesse

@nicolelajeunesse

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Senior Learning Architect specializing in organizational change and leadership.

Canada

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What I'm looking for

I seek a role that fosters innovation and collaboration, where I can leverage my expertise in learning architecture to drive organizational change and leadership development.

As a Senior Learning & Development leader with over 10 years of experience, I excel in designing and scaling enterprise learning systems that enhance leadership readiness and workforce capability. My proven track record includes supporting global L&D strategies and collaborating with cross-functional teams to deliver impactful programs, from professional skills development to compliance training.

My expertise lies in strategic learning architecture and data-driven program design, where I partner with HR and C-suite leaders to align learning initiatives with business objectives. I am passionate about driving performance and cultural transformation through innovative, human-centered learning experiences that prepare organizations for the future.

Experience

Work history, roles, and key accomplishments

Current

Instructional Designer

Current

FYihealth Group

Jan 2024 - Present (1 year 10 months)

Led enterprise learning strategy and cross-functional collaboration, partnering with clinical, HR, and IT stakeholders to design and implement onboarding and change enablement programs. Designed and facilitated leadership development programs using simulation-based scenarios to build behavioural agility and improve decision-making.

Enterprise Strategy Cross Functional Collaboration Leadership Development Program Design Regulatory Compliance

Organizational Learning Strategist & Enablement Consultant

Freelance

Jul 2020 - Jan 2024 (3 years 6 months)

Led enterprise learning strategy and leadership enablement programs for SaaS and healthcare clients, driving technology adoption and culture change initiatives. Designed a scalable coaching toolkit adopted by over 20 managers to drive performance conversations and leadership growth.

Learning Strategy Enablement Change Management

Instructional Designer

TRAK Machine Tools

Nov 2019 - May 2020 (6 months)

Developed leadership readiness simulations and technical onboarding workflows that reduced ramp-up time and improved performance outcomes. Utilized support and performance data analytics to optimize learning paths and measure program effectiveness.

Leadership Simulations Technical Onboarding Data Analytics Learning Path Optimization

eLearning Specialist

Lindamood-Bell Learning Processes

Mar 2018 - Nov 2019 (1 year 8 months)

Created facilitator-friendly, coaching-aligned content that improved learner outcomes and instructional quality across multiple programs. Applied accessibility and Universal Design for Learning (UDL) best practices to ensure inclusive learning design and compliance.

Content Creation Learner Outcomes Improvement Accessibility

Training and Business Development Manager

Boston Educational Services

Jul 2015 - Mar 2018 (2 years 8 months)

Partnered with senior leaders to align training initiatives with operational KPIs and customer satisfaction goals, driving measurable business results. Managed training operations, including program design, delivery coordination, and performance measurement across distributed teams.

KPI’S Customer Satisfaction Program Design Distributed Teams

Education

Degrees, certifications, and relevant coursework

The Heart of Coaching

Certiﬁcation, Coaching

Completed the Heart of Coaching Facilitator Certiﬁcation program, focusing on advanced coaching methodologies and leadership development.

Professional Scrum Master™ I

Certiﬁcation, Agile Scrum Master

Obtained the Agile Scrum Master (ASM®) Certiﬁcation, demonstrating proficiency in Agile methodologies and Scrum framework.

University of Illinois at Urbana-Champaign

Certiﬁcate, Instructional Design

Completed the Instructional Design Foundations and Applications Certiﬁcate program, gaining expertise in designing and developing effective learning experiences.

McGill University

Bachelor of Arts & Sciences, Cognitive Sciences

Majored in Honours Cognitive Sciences and minored in Communication Studies, gaining a comprehensive understanding of human cognition and communication processes.