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Nicolas Rodriguez

@nicolasrodriguez

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Customer Success | CRM Admin | Solutions Engineer | Driving Client Growth & Efficiency

United States

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What I'm looking for

I'm seeking a remote-first role in Customer Success, Solutions Engineering, or CRM Administration where I can help teams grow through tech, automation, and strong client relationships. I value flexibility, collaboration, and solving complex problems to drive results in dynamic environments.

I’m a results-driven Customer Success and Solutions Engineering professional with 3+ years of hands-on experience helping businesses grow through smart tech solutions, automation, and exceptional client support.

I’ve worked across SaaS, B2B, and service-based industries, helping teams optimize operations, streamline workflows, and scale efficiently. My expertise includes CRM administration (Salesforce, HubSpot, Airtable), automation tools (Zapier, n8n, APIs), and providing both pre-sales and post-sales technical support.

What I bring:

Strong technical background combined with excellent communication and problem-solving skills.
Experience managing client relationships, leading technical demos, and delivering impactful solutions.
Proficiency in CRM setups, workflow automation, and supporting cross-functional teams in fast-paced environments.

I’m passionate about technology, process improvement, and creating great experiences for clients and teams.

Currently open to remote roles in:

Customer Success
Solutions Engineering
CRM/RevOps Administration
Technical Support / SaaS Operations

Let’s connect if you’re looking for someone who can hit the ground running and make an immediate impact.

Experience

Work history, roles, and key accomplishments

Current

Consultant – Marketing & Automation Strategy

Current

Koral Digital

Nov 2019 - Present (5 years 6 months)

Provided consulting and project-based marketing/automation solutions for home service businesses across the U.S. Managed Google Ad campaigns, optimized ad spend, built lead scoring systems, and automated workflows using tools like Zapier and Airtable. Designed landing pages and advised on scaling operations and improving conversion rates.

Google Ads Zapier Airtable AI Tools Marketing Automation Lead Scoring Customer Acquisition Sales Process Optimization

Business Operations & Strategic Partnerships Manager

Mining Syndicate

Jun 2023 - Nov 2024 (1 year 5 months)

Spearheaded the integration of IT and Cyber Security protocols to enhance operations. Analyzed software and hardware constraints, established relationships with stakeholders, and coordinated IT project implementations. Applied Agile practices to improve team productivity and communication.

Cybersecurity IT Project Management Cyber Security Agile Methodologies Stakeholder Management Documentation Cross Functional Collaboration Problem Analysis Communication

Solutions Engineer

Circle

May 2024 - Jul 2024 (2 months)

Engaged in technical discovery calls, documented customer requirements, and designed technical solutions. Developed PoCs for Circle’s technology, presented APIs to clients, and collaborated with internal teams to gather feedback and enhance product knowledge.

Technical Discovery API Development Client Presentations Collaboration Knowledge Base Development B2B Sales Solutions Engineering Fintech

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Arts, Computer Science

2022 - 2025

Grade: 3.2

Activities and societies: Upsilon Pi Epsilon | AI4ALL | FIU Crypto Club | FIU Social

Junior Computer Science major working on obtaining a Bachelors of Arts in Computer Science. Future plans of pursuing a Masters Degree. Part of the Upsilon Pi Epsilon group at FIU and active member of AI4ALL research program.