Nicolas Pineda

Engaged in musical performances across various venues, focusing on guitar and vocals, and building connections through music.

As a medical interpreter, I facilitate communication between public service providers and individuals with limited English proficiency, translating medical terminology and assisting in critical situations that require quick and assertive communication.

Responsible for recruiting candidates for various roles including customer service and IT positions. Duties include reviewing profiles, evaluating English proficiency, and developing recruitment strategies.

Provided customer service focused on banking and credit, coaching new hires due to outstanding performance in customer interactions.

Focused on mobile technology troubleshooting and customer service, improving customer satisfaction and developing problem resolution strategies.

Provided accurate information in response to customer inquiries, built loyalty through follow-up calls, and collected feedback to improve services.

Developed effective relationships with call center departments and communicated with team members to achieve goals.

Managed various tasks in a supermarket, including inventory management and customer service.

Maintained customer interactions and merchandising standards while providing product recommendations to increase sales.

Master of Arts in Musical studies with emphasis on Music production/Recording. Currently enrolled.

Completed a musical studies preparation program.

Obtained high school diploma.

Completed elementary education.