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Miguel Balbin

@miguelbalbin

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Bilingual customer service representative and music production student focused on precise, empathetic support.

Colombia

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What I'm looking for

I’m looking for high-standard environments where I can deliver empathetic, accurate support across channels, document cases with precision, and use my analytical communication skills to resolve issues end-to-end with quality and accountability.

Bilingual Customer Support and Back Office Specialist with experience supporting U.S.-based customers through phone, chat, and email. Skilled in case documentation, billing support, refunds and adjustments, order management, shipping resolution, data validation, and administrative workflows. Strong written communication, attention to detail, problem-solving, and ability to manage multiple systems in fast-paced remote or hybrid environments. Comfortable using CRM platforms, ticketing systems, spreadsheets, and AI tools to improve productivity, organize information, and support workflow automation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nordstrom

Nov 2025 - May 2026 (6 months)

Handled inbound calls, live chats, and emails from U.S. customers, resolving end-to-end shipping and delivery cases including tracking updates, address corrections, and delivery disputes. Managed case documentation and internal tickets while processing refunds/adjustments when applicable.

Customer Support Shipping & Delivery Resolution Customer Service Operations Tool Based Case Workflows

Customer Service Representative

AT&T

Feb 2025 - Sep 2025 (7 months)

Assisted North American customers in English and Spanish with technical support, billing questions, account issues, and service claims.
Reviewed invoices, charges, claims, and contractual limitations to provide clear explanations and accurate guidance.
Documented customer cases, troubleshooting steps, and resolutions following established workflows and internal procedures.

Customer Support Customer Service Technical Support

Education

Degrees, certifications, and relevant coursework

Instituto Tecnológico Metropolitano (ITM)

Audio Recording and Music Production

Currently enrolled (fourth semester) in Audio Recording and Music Production, developing skills in music composition, performance, and advanced DAW (Digital Audio Workstations) handling.