Miguel Balbin

I’m a bilingual customer service professional and Audio Recording & Music Production student, bringing a detail-oriented, quality-focused approach to every interaction. With English (C1) and Spanish (native), I handle inbound phone, live chat, and email inquiries for U.S.-based customers, resolving end-to-end shipping and delivery cases, managing carrier coordination, and processing refunds or adjustments with clear expectations and timelines.

Previously, I supported North American customers with technical assistance and billing at Teleperformance (AT&T), interpreting complex invoice details and contractual limitations to ensure understanding. Earlier, as Production Auxiliary, I validated manufacturing orders and drafted reports based on measured efficiencies—habits I still apply today through thorough case documentation, ticketing workflows, and disciplined verification.