Santiago DueñasSD
Open to opportunities

Santiago Dueñas

@sanduenas

Talent Acquisition Specialist | Bilingual Customer Service Representative | System Engineer Student

Colombia

What I'm looking for

I bring with me three years of experience in customer service for the USA market, with two of those years dedicated to working with Foundever. My passion for providing excellent service has allowed me to hone my communication skills and adapt to the dynamic needs of the industry. Outside of work, I am an avid enthusiast of video games, anime, manga, and music. These interests not only reflect my personal hobbies but also contribute to my ability to connect with diverse audiences and understand cultural nuances. Fluent in both English and Spanish, I am confident in my language abilities and believe they will be valuable assets in any customer-facing role. I am eager to bring my experience, skills, and enthusiasm to contribute to your team's success.

Experience

Work history, roles, and key accomplishments

Foundever logoFO
Current

Bilingual Customer Service Representative

Foundever

Jan 2022 - Present (3 years 5 months)

Provided exceptional English-language service, addressing inquiries,
resolving issues, and ensuring overall customer satisfaction for two years.

Foundever logoFO

Talent Acquisition Specialist

Foundever

Mar 2023 - Dec 2023 (9 months)

Spearheaded recruitment efforts, sourced top talent, and facilitated the
hiring process to enhance organizational growth and success.

Teleperformance logoTE

Bilingual Customer Service Representative

Teleperformance

Sep 2021 - Dec 2021 (3 months)

Provided outstanding service, addressed customer queries, and ensured a
positive shopping experience.

IS

Sales Agent

iShop

Aug 2020 - Sep 2021 (1 year 1 month)

Successfully promoted and sold Apple products, demonstrating in-depth
knowledge of features and ensuring customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Santiago hasn't added their education

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Tech stack

Software and tools used professionally

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Santiago Dueñas - Bilingual Customer Service Representative - Foundever | Himalayas