Andrea Gamboa

I’m a Virtual Assistant with experience in customer service, sales support, digital content management, and administrative organization. I’m skilled in CRM platforms, data organization, customer communication, and remote work execution.

In my sales role, I manage customer inquiries and provide personalized product recommendations through digital communication channels. I close sales, identify upselling opportunities, maintain accurate CRM records, and follow up to strengthen long-term relationships while working independently to meet sales targets.

In customer service positions, I provided support through digital and telephone channels, resolving inquiries efficiently while maintaining high service standards. I documented interactions, escalated issues when necessary, and demonstrated clear written and verbal communication in customer-facing situations.

I also support operational workflows through organization and digital records management. I’ve managed digital content for institutional databases, supported documentation workflows and digital preservation processes, and coordinated information with internal teams—recognized for adaptability, proactive communication, and attention to detail.