Nikki Nicole

Handled calls, provided health plan information, and reprocessed claims for Medicare and Medicaid members. Addressed benefit questions, helped locate providers, connected with community resources, and resolved billing issues.

Assisted service advisors by greeting customers, inspecting vehicle damage, taking photographs, and entering details into the system. Made courtesy calls to update customers and managed general office tasks.

Managed daily operations including opening the lot, answering calls, processing payments, selling vehicles, and approving loans. Handled title paperwork, managed complaints, made collection calls, and oversaw employees.

Greeted customers and processed payday, installment, and title loans while ensuring compliance with state and company policies. Managed payments, Western Union transactions, bank deposits, and collections.

Welcomed and seated guests, provided menus and silverware, and answered inquiries. Ensured the dining area remained clean, cleared tables, managed the waitlist, and made reservations.

Supported residents in a group home by assisting with daily needs, conducting sessions, and helping them achieve goals. Prepared meals, organized activities, and collaborated with treatment teams.

Opened the store, assisted customers, entered inventory into the system, and managed daily reports. Handled payments and ensured smooth operations during shifts.

Completed the General Educational Development program.

Studied Paralegal Studies.

Completed training in Beverage Management and Bartending.