Open to opportunities

Nick Sigei

@nicksigei

Message

Charismatic customer service representative with strong leadership skills.

Kenya

Message

What I'm looking for

I seek a dynamic role that allows me to leverage my customer service expertise and leadership skills while contributing to team success.

I am a charismatic and open-minded professional with a strong background in customer service and consulting. My experience as a Customer Service Representative for a German car hire company has equipped me with the ability to effectively resolve technical issues using AI tools, ensuring customer satisfaction during their rentals. I pride myself on my leadership and communication skills, which have been pivotal in my roles.

Currently, I work as an Auto Products Consultant, where I provide valuable insights to local companies dealing with imports of German manufactured vehicles. My previous experience as a Delivery Manager and Service Attendant has further honed my ability to manage teams and deliver exceptional service. I am committed to accomplishing projects on time and contributing positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Auto Products Consultant

Current

Germhub Ltd

Jan 2023 - Present (2 years 5 months)

Consulted on auto products for local companies dealing with imports of German manufactured vehicles, providing expertise in the automotive sector.

Consulting Auto Products Sales Market Analysis Communication Negotiation Auto Product

Customer Service Representative

Teleperformance

Jan 2023 - Nov 2024 (1 year 10 months)

Worked as a Customer Service Representative for a German car hire company, utilizing AI tools to resolve technical issues faced by customers during their rentals.

Customer Support AI Tools Problem Solving Communication Leadership Technical Support German

Delivery Manager

MedienLogistik GmbH

Jan 2020 - Feb 2022 (2 years 1 month)

Managed delivery operations, ensuring timely and efficient service while coordinating with various teams to meet client needs.

Delivery Management Team Coordination Logistics Problem Solving Communication Project Management

Service Attendant

Casinos Austria GmbH

Jan 2015 - Jan 2016 (1 year)

Provided customer service and support in a fast-paced environment, ensuring customer satisfaction and smooth operations.

Customer Service Communication Problem Solving Teamwork Time Management Customer Satisfaction

Communication Team Leader

AIESEC Student Organization

Jan 2014 - Jan 2015 (1 year)

Led a team focused on communication strategies, enhancing customer relations and promoting organizational initiatives.

Leadership Communication Team Management Project Coordination Public Speaking

Education

Degrees, certifications, and relevant coursework

Johannes Kepler University

Bachelor's Degree, Business Strategy

2013 - 2020

Studied Business strategy with a focus on management consulting, ROI management, and profitability improvement.

WiFi GmbH

German Language Diploma, Language Instruction

2019 - 2019

Completed a certificate program in German Language Instruction, focusing on professional language teaching.

South Bohemia University

Bio-Physics

2017 - 2017

Participated in an exchange program (Erasmus) as a Research Assistant in the Institute of Bio-Physics, focusing on team management and bioinformatics.