Eric Karani
@erickarani1
Customer specialist with native German fluency and strong communication skills.
KenyaWhat I'm looking for
I am a dedicated Customer Specialist with over 18 years of experience in leveraging my native German fluency to provide exceptional service. My deep understanding of German culture and language allows me to build strong relationships with clients, ensuring their needs are met with precision and care. I pride myself on my ability to communicate effectively, whether through verbal, non-verbal, or written channels, and I am committed to maintaining the highest level of integrity in all my interactions.
Throughout my career, I have excelled in various roles, including Customer Experience Representative and Event Manager, where I demonstrated my skills in crisis management, process improvement, and team collaboration. My experience in events management has honed my organizational skills, enabling me to plan and execute successful events while managing multiple stakeholders. I am a fast learner, adaptable, and thrive in demanding environments, consistently delivering results that exceed expectations.
Experience
Work history, roles, and key accomplishments
Customer Experience Representative
CX Services Kenya Ltd
Oct 2023 - Present (1 year 10 months)
Delivered world-class service by expertly providing accurate information, assistance, and support to customers. Oversaw multichannel customer interactions, including voice, chat, email, and social media, to ensure superior customer experiences.
Events Management
Talawa Sounds
Jan 2013 - Dec 2022 (9 years 11 months)
Maintained 100% event planning from start to finish according to requirements, target audience, and objectives. Led promotional activities for events and approved all aspects before the day of the event.
Logistics Officer
H&M Billwerder
Jan 2011 - Dec 2012 (1 year 11 months)
Maintained 100% accuracy in reading work order information to sort items into designated storage areas. Sorted and organized products in the warehouse, ensuring all items were properly labeled and stored.
Logistics Officer – Warehouse Sorting
GLS Hamburg
Feb 2010 - Dec 2011 (1 year 10 months)
Ensured correct item picking by comparing work orders against item and batch numbers. Physically moved or transported items ready for delivery to the designated loading area.
Production Officer
Bunora Hamburg
Mar 2009 - Jan 2010 (10 months)
Maintained records of everyday readings for all compressors and processing equipment, ensuring optimal production levels. Monitored all plant production and processing equipment, resolving operating issues and performing regular maintenance.
Logistics Officer - Dispatch
Volkswagen Hamburg
Mar 2007 - Feb 2009 (1 year 11 months)
Received motor vehicle parts from the production line for assessment, assembly, and dispatch to vehicle production lines. Communicated with the parts department to obtain needed parts and logged any defects into the system.
Event Manager
Paderborn
Feb 2006 - Feb 2007 (1 year)
Organized and managed weekly events in Paderborn city, including branding and promotions. Liaised with various suppliers and managed bookings, scouting for venues and negotiating rates.
General Manager (Business Partner)
Sab Nails Parlor
Feb 2003 - Dec 2006 (3 years 10 months)
Responsible for business pitching, advertisement, accounting, and settlements. Managed various aspects of the business as a key partner.
Education
Degrees, certifications, and relevant coursework
Deutsche POP – Denheide
Diploma, Audio Production
2021 - 2021
Completed a diploma program focusing on audio production. Gained expertise in sound engineering, music production, and audio post-production techniques.
Studienkolleg Kshg
Pre-University Study, Informatic Study
2005 - 2005
Undertook a pre-university program with a focus on informatics. Prepared for higher education in computer science and related fields.
Sprachwerkstatt
Certificate, German – Foreign Language
2004 - 2004
Completed a program focused on German as a foreign language. Developed proficiency in German language skills.
Goethe Institute
Certificate, German – Foreign Language
2002 - 2002
Completed a program focused on German as a foreign language. Developed proficiency in German language skills.
Jenron Institute
Certificate, Computer Programmes
2002 - 2002
Completed a program in computer programmes. Gained foundational knowledge and skills in various computer applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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