Open to opportunities

Habbakuk Okoth

@habbakukokoth

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Customer service professional with a passion for delivering solutions efficiently.

Kenya

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What I'm looking for

Seeking a role that leverages my customer service skills to drive business growth while prioritizing human dignity and rights.

I am a dedicated customer service professional with a strong passion for delivering solutions efficiently while recognizing human dignity and rights. With a background in Purchasing and Supplies Management, I have honed my skills in resolving complex customer issues, managing teams, and driving process improvements.

Throughout my career, I have demonstrated exceptional problem-solving skills, effective time management, and adaptability in fast-paced environments. I am committed to providing exceptional customer service, building strong relationships, and continuously improving processes to enhance customer satisfaction.

I am a strong believer in the power of ongoing learning and development, and I strive to stay updated on best practices and industry trends to deliver high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Nairobi Instacart Kenya

Nov 2020 - Present (4 years 7 months)

As a Customer Service Executive, I address customer inquiries, resolve problems related to orders, and manage complaints. I track orders, build relationships with customers, and ensure accurate documentation of interactions. My role involves collaborating with internal teams to enhance service quality and customer satisfaction.

Customer Support Problem Solving Order Management Communication Skills Team Collaboration Time Management Customer Relationship Management Documentation Continuous Improvement

Senior Customer Service Agent

Hudson's Bay

Nov 2020 - Jan 2022 (1 year 2 months)

In my role as a Senior Customer Service Agent, I managed customer inquiries through various channels, resolved complex issues, and handled escalations. I utilized critical thinking to ensure customer satisfaction and participated in training programs to enhance team skills.

Customer Support Critical Thinking Crisis Management Communication Skills Team Leadership Training Customer Satisfaction

Team Manager

Modern Coast

Apr 2020 - Oct 2020 (6 months)

In my role as Team Manager at Modern Coast, I managed customer service operations, coordinated escalations, and identified process gaps. I provided mentorship to team members and ensured high levels of customer satisfaction through effective service delivery.

Customer Service Process Improvement Team Leadership Communication Skills Mentorship Reporting Customer Satisfaction Problem Solving

Team Manager

Carepay Ltd

May 2018 - Mar 2020 (1 year 10 months)

As a Team Manager, I oversaw customer service delivery, managed supervisory calls, and generated reports on customer satisfaction. I established innovative systems for data handling and conducted regular quality checks to ensure SLA targets were met.