Shadae Hendricks

I’m a hardworking, dedicated customer service professional who firmly believes hard work is the key to success. I bring perseverance, dedication, and strong leadership to every interaction, with a clear goal of helping customers feel supported and understood.

Most recently, I operated as a customer service representative for medicare at Sagility, and I supported large-scale hospitality sales/customer service across all 19 Hilton brand hotels worldwide at Itel BPO. I also worked as a customer service agent for Scotiabank Jamaica and Trinidad and Tobago within Finbiz Processing Limited (subsidiary of Scotiabank).

Across AT&T and other travel/entertainment accounts, I’ve performed customer retention and customer service/sales work, including roles at Sutherland Global Services and Alorica. I’m proud of my time management, punctuality, and consistency, and I’m ready to bring that same energy to a role where customer outcomes and performance matter.