Shadae Hendricks
@shadaehendricks
Customer service professional focused on sales growth and retention through dedicated support.
What I'm looking for
I’m a hardworking, dedicated customer service professional who firmly believes hard work is the key to success. I bring perseverance, dedication, and strong leadership to every interaction, with a clear goal of helping customers feel supported and understood.
Most recently, I operated as a customer service representative for medicare at Sagility, and I supported large-scale hospitality sales/customer service across all 19 Hilton brand hotels worldwide at Itel BPO. I also worked as a customer service agent for Scotiabank Jamaica and Trinidad and Tobago within Finbiz Processing Limited (subsidiary of Scotiabank).
Across AT&T and other travel/entertainment accounts, I’ve performed customer retention and customer service/sales work, including roles at Sutherland Global Services and Alorica. I’m proud of my time management, punctuality, and consistency, and I’m ready to bring that same energy to a role where customer outcomes and performance matter.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sagility
Feb 2025 - Sep 2025 (7 months)
Operated as a customer service representative for Medicare.
Sales/Customer Service Rep
Itel Bpo
Oct 2022 - Nov 2024 (2 years 1 month)
Operated as a sales/customer service representative for all 19 Hilton brand hotels worldwide.
Customer Service Agent
Finbiz Processing Limited
Aug 2020 - Mar 2021 (7 months)
Operated as a customer service agent for Scotiabank Jamaica and Trinidad and Tobago.
Customer Retention Specialist
Sutherland Global Services
Jun 2019 - Feb 2020 (8 months)
Operated as a customer retention specialist for AT&T.
Customer Service/Sales Rep
Alorica
Apr 2019 - Jun 2019 (2 months)
Operated as a customer service/sales representative for the Seaworld & Busch Gardens account.
Education
Degrees, certifications, and relevant coursework
St. Andrew High School for Girls
Secondary Education
2012 - 2017
Attended St. Andrew High School for Girls from September 2012 to 2017, studying subjects including English, Principles of Business/Accounts, Human and Social Biology, Mathematics, French, Sociology, Management of Business, and Communication Studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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