Nichole Boyd

Assist consumers via webchat with Medicaid cases, guiding applicants on how and where to apply and resolving case-related questions to ensure successful enrollment.

Conducted client presentations on Primerica services, explained product offerings, and completed required paperwork to initiate client services and enrollments.

Assisted consumers with Medicaid applications and case questions, providing application guidance and case status support to improve enrollment completion.

Handled customer account inquiries, routed customers to appropriate departments, and resolved issues to maintain service continuity and satisfaction.

Built industrial HVAC units on the production line, following specifications to ensure quality assembly and timely production throughput.

Pulled supplies and soldered components for circuit boards, performed inspections and packed finished assemblies to specification for shipment.

Picked, packed, and labeled supplements, candles, and fragrance oils for shipment, and operated forklifts to move pallets on the production floor.

Operated production line inspecting cans for correct labels and damages to maintain packaging quality and production standards.

Measured and cut wire and cable to specifications using hand tools and basic measuring equipment to support electronics manufacturing.

Assembled and tested electronic circuit boards, soldered components, and performed functional checks to ensure product readiness.

Assisted customers with electric bill inquiries, processed payments, arranged reconnections, and handled outage reports to restore services.

Placed and researched customer orders, investigated inventory and resolved order issues to improve order accuracy and customer satisfaction.

Set up production lines, assigned daily tasks, trained staff, and managed pallet movement while ensuring accurate packing and daily reporting.

Led spray booth operations, trained employees, mixed and applied glazes and finishes, maintained spray equipment, and enforced safety procedures.

Completed an Associates in Medical Assistant program focusing on medical assisting skills and medical terminology.

Secondary education completed at William Campbell High School.