Open to opportunities

Anna Fisher

@annafisher

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Compassionate customer-service professional with leadership experience in healthcare and manufacturing.

United States

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What I'm looking for

I seek a stable full-time role where I can use my customer-service, supervisory, and operational skills in a collaborative, compliant, and growth-oriented environment.

I am a customer-focused professional with experience in healthcare support, direct support supervision, manufacturing operations, and remote call-center work. I bring strong communication skills, adherence to compliance (including HIPAA), and a track record of meeting performance goals.

At UnitedHealthcare (remote) I handled high-volume inbound calls, explained complex health-plan details, navigated multiple internal systems, and documented interactions accurately to resolve member issues.

In supervisory roles for direct-support services, I led teams, implemented individualized care plans, ensured regulatory compliance, coordinated staffing, and maintained detailed records—developing leadership, mentoring, and organizational skills.

As a machine operator I performed equipment operation, routine maintenance, quality checks, blueprint interpretation, and safety compliance in a manufacturing environment. I consistently collaborated with teams to meet production goals and sustain safe operations.

Experience

Work history, roles, and key accomplishments

Call Center Representative

TTEC

Oct 2024 - Feb 2025 (4 months)

Provided high-quality phone support to UnitedHealthcare members and providers, resolving benefits, eligibility, claims, billing, and prior authorization issues while meeting call quality and resolution targets.

Customer Service CRM Systems Escalation Management Communication

Machine Operator

Oldcastle APG

Aug 2021 - Nov 2023 (2 years 3 months)

Operated and maintained production machinery for concrete and building materials, performed quality checks and routine maintenance to minimize downtime and meet production targets.

Machine Operation Quality Control Safety Compliance Troubleshooting Team Collaboration

DSP Supervisor

Arkansas Family Supports

Dec 2019 - Apr 2021 (1 year 4 months)

Supervised and trained DSP staff to deliver person-centered care for individuals with developmental disabilities, ensured regulatory compliance and maintained accurate client and staff records.

Team Supervision Regulatory Compliance Staff Training HIPAA Scheduling Client Advocacy

DSP Team Lead

AMVA

Aug 2017 - Dec 2019 (2 years 4 months)

Delivered and supervised daily supports including behavioral interventions, ADL assistance, community integration, and skills training while maintaining detailed progress and health documentation.

Behavioral Interventions Communication