Blair Wicks
@blairwicks
Customer service professional specializing in HIPAA-compliant claims support, with a track record of resolving issues in fast-paced environments.
United StatesWhat I'm looking for
I’m a customer service professional with extensive experience across clinical and manufacturing environments. I specialize in handling sensitive health information with strict HIPAA compliance while supporting members and providers.
In clinical customer service, I assist with eligibility, claims, and authorizations, focusing on accurate, timely resolution. I manage high-volume inbound and outbound calls while maintaining efficiency and quality, using strong attention to detail and problem-solving skills.
Previously, I worked as an Assembly Worker/Machine Operator where I inspected parts, operated machinery, and supported production across multiple shifts. I bring calm communication, data accuracy, and adaptability to every fast-paced role—especially when customers need clear answers and dependable follow-through.
Experience
Work history, roles, and key accomplishments
Clinical Customer Service Representative
American Specialty Health (ASH)
Jan 2023 - Jun 2026 (3 years 5 months)
Maintained HIPAA compliance by safeguarding protected health information for members while supporting claims, eligibility, and authorizations. Handled high volumes of inbound and outbound calls to resolve member and provider inquiries accurately and timely.
Customer Service Representative
Qurate Retail Group
Mar 2020 - May 2022 (2 years 2 months)
Assisted customers with placing orders and resolving order issues to maintain a positive shopping experience. Addressed concerns related to late or damaged orders while staying calm in high-stress situations.
Inspected parts and placed components on engines to ensure quality and accuracy across multiple shifts. Operated machinery, performed quality inspections, and stocked the station for seamless handoff between crews.
Education
Degrees, certifications, and relevant coursework
East Detroit High School
High School Diploma, Secondary Education
1998 - 2002
Earned a high school diploma from East Detroit High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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