DP

Open to opportunities

D P

@dp02

I am an experienced customer service specialist with call-center and operations expertise.

What I'm looking for

I'm seeking a customer-service or operations role with a collaborative team offering cross-training, flexible/hybrid schedules, clear processes, and opportunities for growth where I can apply my account-setup, call-center, and warehouse experience.

I am a dedicated customer service and operations professional with hands-on experience across call-center, operations, and warehouse environments. I currently support account setup, outage and emergency response, and consumer services in a high-volume call center, and I bring strong Microsoft Office, time management, and flexibility to every role.

Previously, I worked as an Operations Specialist handling credit files and autopayoff support, and in production and warehouse roles where I gained packaging, machine operation, shipping, and inventory experience. I am dependable, detail-oriented, and focused on cross-training and process accuracy to help teams run smoothly.

Experience

Work history, roles, and key accomplishments

SE

Current

Call Center Representative

Current

Spherion / Entergy

Nov 2022 - Present (2 years 9 months)

Handle new account setups, outage and emergency support, and start/stop/move requests across consumer and small-business lines to maintain service continuity and customer satisfaction.

Customer Service Call Center Operations Microsoft Office Time Management Flexibility

AL

Operations Specialist

Apple One / Chase Home Loan

Jun 2021 - Jul 2022 (1 year 1 month)

Prepared and de-prepared credit files and supported auto payoff processing to streamline loan operations and maintain accurate borrower records.

Operations Auto Payoffs Microsoft Office Attention To Detail Time Management Customer Service

WL

Production Worker

Westaff / Neighbors LLC

Nov 2020 - Apr 2021 (5 months)

Operated multiple assembly-line positions and packaging machinery to prepare products for shipment and support efficient warehouse throughput.

Packaging Machine Operation Warehouse operations Shipping Preparation Quality Control Flexibility Time Management

NG

Warehouse Worker

New Lion Media Group

May 2019 - Sep 2019 (4 months)

Packaged products accurately on conveyor lines, conducted scanning and stocking tasks, and prepared shipments to meet fulfillment requirements.

Packaging Inventory Management Scanning Shipping Preparation Conveyors Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

HS

Har-Ber High School

High School Diploma, High School

2017 - 2019

Received high school diploma in May 2019 after attending Har-Ber High School in Springdale, AR from August 2017 to May 2019.

FS

Ferriday High School

High School Diploma, High School

2015 - 2017

Attended Ferriday High School in Ferriday, LA from August 2015 to May 2017.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

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D P - Call Center Representative - Spherion / Entergy | Himalayas