Open to opportunities

Nicholas Dupré

@nicholasdupr

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Resourceful manager with 14 years in People and Support Team Management.

Hungary

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, allowing me to leverage my extensive experience in team management and operational excellence.

I am a resourceful and client-focused professional with over 14 years of experience in People and Support Team Management. My career has been dedicated to enabling IT and HR operations, optimizing complex infrastructures, and developing strategies that align with business needs to fuel growth. I have successfully collaborated with teams across various regions, ensuring effective support for diverse stakeholders.

In my recent role as Deal Assurance Manager at Computacenter, I created processes and documentation for new teams while identifying risks and pain points across departments. My experience at the United Nations as a Senior HR Associate involved integrity clearance checks and process improvements, showcasing my ability to enhance operational efficiency. I thrive in dynamic environments and am passionate about coaching and developing high-performing teams to achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Deal Assurance Manager

Current

Computacenter

Jul 2022 - Present (3 years 1 month)

Created processes and documentation for the new team. Identified risks and pain points across departments (Sales, Design, Leadership Delivery) and held calls for action. Collaborated with business leaders and held decision-makers accountable.

Process Improvement Risk Management Stakeholder Management Documentation Time Management

Senior HR Associate

United Nations

Jul 2020 - Present (5 years 1 month)

Responsible for integrity clearance checks and verification processes within UNHCR units. Worked on process improvements and new tool integrations.

HR Operations Process Improvement Integration Verification)Compliance

Customer Support Team Manager

5CA

Jul 2019 - Present (6 years 1 month)

Coached companies in the Gaming industry on Player Support and Client communications. Focused on improving individual agents and team performance, creating reports, and acting as a backup for managers.

Customer Support Team Management Process Improvement Reporting Client Communication

Head of Operations/Consultant

Think-it

May 2018 - Present (7 years 3 months)

Led overall operations from conception to delivery, establishing operational efficiency and implementing scalable solutions. Initiated operations strategy and improvements that drove growth-centric organizational metrics.

Operations Management Business Strategy Team Leadership Problem Solving

People Manager

Aurea SaaS

Sep 2016 - Present (8 years 11 months)

Installed a strategic vision across the department, quickly improving results and performances. Managed and trained a team of 13 people located in different countries to develop a scalable and innovative team.

People Management Process Standardization Customer Satisfaction

Head of Customer Support

Real Eyes

Mar 2016 - Present (9 years 5 months)

Created best practices and standardized process improvements by incorporating documentation initiatives. Led a team of Project Managers and client development team based in EU, UK, and US.

Customer Support Process Improvement Team Leadership Employee Retention

Global Delivery Support Lead

IBM

Oct 2009 - Present (15 years 10 months)

Utilized strategic roadmaps to prioritize, align, and integrate IT throughout the business, strengthening the quality and efficiency of IT services. Steered Capability Center Team Management and was in charge of Certification & Promotion Process for Project Managers, IT Architects, and IT Solutions Professions.

IT Service Management Team Leadership Process Improvement Project Management

Project Leader

TATA Consultancy

Aug 2008 - Present (17 years)

Propelled a multicultural team of 18 supporting 6 languages worldwide. Managed a specific external client on IT service desk operations while building customer relationships.

Team Management Customer Relationship Management IT Operations