Open to opportunities

Bence Kendernay

@bencekendernay

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Committed professional passionate about technology and innovative solutions.

Hungary

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my skills in technology and customer service.

With a strong foundation in STEM and over 4.5 years of customer service experience, I have developed a deep passion for technology and innovative solutions. My journey began as a customer service representative, where I quickly aimed to become a top performer. This ambition led me to a leadership role at Bio-Rad Laboratories, where I successfully managed diverse teams supporting international clients across regions including the UK, Benelux, and Italy.

In my recent role as a Customer Service Supervisor, I took on the challenge of leading an under-performing team of eight in Italy, where I spearheaded a technical revamp project that integrated SAP with the Italian SDI real-time electronic system. My leadership transformed the team into a top-performing unit within a year, showcasing my ability to refine processes and enhance team performance. I pride myself on building strong relationships with colleagues and fostering a collaborative environment that inspires success.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Bio-Rad Laboratories

Jul 2023 - Oct 2024 (1 year 3 months)

Led an under-performing team of 8, overseeing a technical revamp project for cxml-based e-ordering and e-invoicing integration between SAP and the Italian SDI real-time electronic system. Successfully cleared all backlog from legacy interfaces, improving operational efficiency despite language barriers.

SAP Invoicing Project Management Team Leadership Backlog Management Process Improvement Integration

Customer Service Supervisor

Bio-Rad Laboratories

Oct 2022 - Jul 2023 (9 months)

Transformed an under-performing team of 14 with 100% year-over-year fluctuation into a top-performing unit within a year. Implemented strategies to enhance team performance and stability.

Team Leadership Performance Management Conflict Resolution Mentoring Customer Service Strategic Planning Employee Development Communication

Customer Service Representative

Bio-Rad Laboratories

Jun 2020 - Oct 2022 (2 years 4 months)

Achieved top performer status within the customer service team, effectively managing relationships with the highest revenue-generating distributing partners. Focused on maintaining strong client relations and ensuring customer satisfaction.

Customer Service Relationship Management Account Management Sales Support Problem Solving Communication Data Analysis CRM

Education

Degrees, certifications, and relevant coursework

Pázmány Péter Catholic University

M.Sc., Medical Biotechnology

Activities and societies: Thesis: Minimizing the micromotions of neural probes chronically implanted in rats

Completed a Master of Science in Medical Biotechnology. Thesis focused on minimizing micromotions of neural probes chronically implanted in rats.

University of Leeds

B.Sc., Neuroscience

Activities and societies: Thesis: The development of microfluidic neuroprosthetics for the treatment of motor complete spinal cord injury

Obtained a Bachelor of Science in Neuroscience. Thesis explored the development of microfluidic neuroprosthetics for treating motor complete spinal cord injury.