Reha Krisztian

Responsible for customer contract fulfillment and regular communication with stakeholders. Manages planning and forecasting processes, claims management, and governance tasks. Participates in project management for larger projects and individually manages smaller scale projects.

Provides IT consulting services, focusing on MS Office software projects, including consulting, development, and implementation of Oracle software products and AWS.

Provided full-scale IT support, including user support, IT architecture maintenance, and network management, with a focus on high-risk escalations for the DACH area.

Managed tailored E-commerce solutions for the Swiss market, overseeing online webshop creation, database management, and customer engagement.

Managed VIP accounts for clients like DB Schenker and Panasonic, focusing on IT project management and stakeholder management in both German and English.

Trained and organized daily operations for a new unit, managed vendor contacts, and oversaw KPI and SLA fulfillment during the transition of customer service operations.

Fundamentals of project management, from establishing project goals and objectives and building a project plan to managing resources and work, meeting deadlines, and closing the project.

Complex training and education aimed to lead resources to successful operate in a multivariety environment. Graduated with decorations in rank Lieutenant. Published technical articles which are in use for educational purpose on the academy.