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Reha Krisztian

@rehakrisztian

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German and English 10+ years expertise in cross-functional teams and IT project management.

Poland

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What I'm looking for

I seek a role that fosters collaboration and offers growth opportunities in IT project management.

I am a dedicated Customer Success Manager with extensive experience in IT project management and service delivery. Currently, I work at Deutsche Telekom, where I leverage my strong communication skills in both German and English to ensure customer contract fulfillment and manage stakeholder relationships effectively. My role involves overseeing planning and forecasting processes, as well as implementing quality assurance measures to optimize service delivery.

Previously, I served as a Service Delivery Manager at Apps Associates, where I supported clients in Oracle software projects and AWS implementations. My background as a Senior IT Analyst at HCL Tech allowed me to provide full-scale IT support, focusing on user assistance and network management. My journey began as a Project Coordinator at Web24 Ltd., where I was responsible for delivering tailored E-commerce solutions, showcasing my ability to manage projects from inception to execution.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Deutsche Telekom

Oct 2023 - Present (1 year 8 months)

Responsible for customer contract fulfillment and regular communication with stakeholders. Manages planning and forecasting processes, claims management, and governance tasks. Participates in project management for larger projects and individually manages smaller scale projects.

Customer Relationship Management Stakeholder Management Project Management ServiceNow Salesforce Management Reporting Team Collaboration Quality Assurance Forecasting

Service Delivery Manager

Apps Associates

Oct 2023 - Jan 2024 (3 months)

Provides IT consulting services, focusing on MS Office software projects, including consulting, development, and implementation of Oracle software products and AWS.

IT Consulting Implementation Oracle AWS MS Office Jira Team Collaboration Service Delivery Customer Support Developer

Senior IT Analyst

HCL Tech

Jan 2020 - Jan 2023 (3 years)

Provided full-scale IT support, including user support, IT architecture maintenance, and network management, with a focus on high-risk escalations for the DACH area.

IT Support Network Management User Support IT Risk Management Communication Skills Stakeholder Engagement Problem Solving Technical Support

Project Coordinator

Web24 Ltd.

Aug 2017 - Dec 2018 (1 year 4 months)

Managed tailored E-commerce solutions for the Swiss market, overseeing online webshop creation, database management, and customer engagement.

Project Management Database Management Customer Engagement Team Coordination Communication Skills Inventory Management

Service Delivery Manager

British Telecom

Aug 2015 - Aug 2016 (11 months)

Managed VIP accounts for clients like DB Schenker and Panasonic, focusing on IT project management and stakeholder management in both German and English.

Project Management Stakeholder Management Account Management Communication Skills Team Leadership Client Engagement Problem Solving Service Delivery

Customer Service Manager

Lycatel Ltd.

May 2013 - Jul 2015 (2 years 2 months)

Trained and organized daily operations for a new unit, managed vendor contacts, and oversaw KPI and SLA fulfillment during the transition of customer service operations.

Customer Service Training Vendor Management KPIs SLA Team Leadership Communication Skills Operational Management Project Management

Education

Degrees, certifications, and relevant coursework

Project Management Institute, Inc.

Project Management Foundations, Project Management

2019 - 2019

Fundamentals of project management, from establishing project goals and objectives and building a project plan to managing resources and work, meeting deadlines, and closing the project.

Police Academy of Hungary

Bachelor’s Degree, Leadership and Investigation

1999 - 2002

Complex training and education aimed to lead resources to successful operate in a multivariety environment. Graduated with decorations in rank Lieutenant. Published technical articles which are in use for educational purpose on the academy.