SOSwizz office
@swizzoffice
Seasoned IT analyst with a focus on customer service excellence.
HungaryWhat I'm looking for
I am a seasoned IT analyst with extensive experience in customer service and technical support. My journey in the IT field has equipped me with robust technical abilities and a strong emphasis on process enhancement. I thrive on mentoring others and improving workflows to deliver exceptional customer experiences. My communication skills allow me to effectively engage with clients and colleagues alike, ensuring that I understand their needs and provide timely solutions.
Throughout my career, I have worked with various organizations, including Gertronics and Tata Consultancy Services, where I honed my skills in troubleshooting, software installations, and quality control. I have a proven track record of enhancing customer experiences through effective communication and proactive problem-solving. My technical expertise spans across O365, Intune, Citrix, and various ticketing systems, enabling me to address a wide range of IT-related issues efficiently.
As I continue to grow in my career, I am eager to take on new challenges that allow me to leverage my skills in IT analysis and customer service. I am passionate about mentoring others and contributing to a collaborative work environment that prioritizes continuous improvement and exceptional service delivery.
Experience
Work history, roles, and key accomplishments
IT Analyst L1/L2
Gertronics
Apr 2023 - Present (2 years 1 month)
As an IT Analyst L1/L2, I enhanced customer experience through effective communication and problem-solving. I mentored new hires and improved quality controls while managing ticketing systems and resolving discrepancies in reports.
Senior Executive Process Agent
Infosys BPM Brno Limited
Jan 2018 - Dec 2020 (2 years 11 months)
Troubleshot IT-related issues, primarily focusing on Windows operating systems and hardware problems. Provided support through calls and chats while following protocols and suggesting improvements.
Support Agent
Teleperformance
Apr 2016 - May 2017 (1 year 1 month)
Assisted customers with invoice-related inquiries and hardware troubleshooting, ensuring warranty handling and effective communication.
Support Agent
Sykes
Aug 2015 - Dec 2016 (1 year 4 months)
Supported customers in the travel and tourism industry using the Amadeus system, managing high-volume calls and assisting with flight bookings.
Education
Degrees, certifications, and relevant coursework
UDUdemy
Management & Leadership, Management
2024 -
Enrolled in a course on Management & Leadership, focusing on developing leadership skills and effective management strategies.
AEAlison Online Education
Diploma in Social Media Marketing, Marketing
2023 - 2023
Completed a diploma program in Social Media Marketing, covering strategies and tools for effective online marketing.
AEAlison Online Education
Diploma in Human Resources, Human Resources
2023 - 2023
Completed a diploma program in Human Resources, focusing on key HR principles and practices.
AEAlison Online Education
Entrepreneurship - Creating a Business, Business
2023 - 2023
Completed a course on Entrepreneurship, focusing on creating and managing a business.
AEAlison Online Education
Introduction to Marketing, Marketing
2023 - 2023
Completed an introductory course in Marketing, focusing on basic marketing concepts and strategies.
Torsbergsgymnasiet
High School Diploma, General Education
Completed high school education with a focus on foundational subjects.
Great Learning
Project Management, Project Management
2023 - 2023
Completed a project management course, focusing on essential project management skills and methodologies.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
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