Nicholas Cervantes
@nicholascervantes
Client success and account management leader building retention-driven relationships.
United StatesWhat I'm looking for
I’ve spent 15+ years managing high-value, client-facing relationships from first contact through renewal, closing $25M+ by focusing on trust and retention instead of volume prospecting.
At Real Brokerage in Denver, I manage an end-to-end client book—initial consultation, closing, and post-sale follow-up—while proactively communicating market changes and advising on strategy before issues arise. I run consultative needs assessments and negotiation strategy sessions, translating complex market data into clear, decision-ready recommendations.
Before that, I owned and led Salon 9NB’s client services from 2003–2017, building a six-figure business with onboarding, scheduling, loyalty/retention programs, and premium upsells. I also designed targeted marketing campaigns to grow the active client base in a competitive market.
Experience
Work history, roles, and key accomplishments
Realtor — Client Relationship & Account Management
Real Brokerage, LLC
Jan 2017 - Present (9 years 7 months)
Managed a full book of client relationships end-to-end, driving $25M+ in completed transactions. Maintained high client retention and referral rate through proactive communication and consultative needs-assessments.
Owner & Client Services Lead
Salon 9NB
Jan 2003 - Jan 2017 (14 years)
Built and operated a six-figure client-services business, owning the full client lifecycle. Achieved strong long-term client retention through consistent service quality and a structured loyalty program.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Education
High School Diploma from Fort Wayne, IN.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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