Open to opportunities

Christina Noel

@christinanoel

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Sales and Customer Success leader using AI-driven CRM analytics to reduce churn and scale B2B growth.

United States

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What I'm looking for

I’m looking for a Customer Success and Sales leadership role where I can use AI-driven CRM analytics to reduce churn, accelerate B2B adoption, and lead remote onboarding/training for strong, cross-functional results.

I’m a dynamic Sales Leader and Customer Success Manager with 10+ years of cross-functional experience helping businesses accelerate account retention and scale growth. I specialize in full-cycle B2B consultative sales, onboarding accounts, and improving long-term engagement.

Across remote and on-site environments, I focus on churn reduction, relationship management, and delivering exceptional client experiences. I use AI-driven market intelligence and CRM data analytics to decrease churn, maximize cross-selling, and find product-led growth opportunities.

Most recently, I execute high-volume outbound calling campaigns to drive B2B platform adoption and deliver virtual product demonstrations and consultative business reviews. I also spearhead remote client onboarding and training initiatives to ensure rapid product adoption and sustained user retention.

Before that, I served in roles spanning financial concierge support and complex consultative residential sales, including guiding clients through integrated SaaS financial tools and multi-month delivery lifecycles. I also led end-to-end operations as a General Manager, strengthening retention and membership growth while managing recruiting, training, and scheduling.

Experience

Work history, roles, and key accomplishments

Current

Outside Sales Representative

Current

Booksy

Feb 2026 - Present (5 months)

Executed high-volume outbound calling campaigns to drive B2B platform adoption for beauty and wellness businesses. Led remote client onboarding and training, leveraging AI tools for sales scripting, competitor comparisons, and product demonstrations to increase retention.

Outbound Sales B2B Sales Sales Scripting Product Demonstrations Remote Onboarding Client Training Account Retention Product Led Growth User Retention

Financial Concierge Representative

Hearth

Jul 2025 - Feb 2026 (7 months)

Managed a high-volume pipeline of home improvement contracting clients as a remote customer success and financing contact. Guided B2B clients through SaaS financial tools, invoicing, and digital quote workflows to support funding success and reduce churn.

Customer Success Finance Tools Invoicing Finance Support Client Relationship Management

Level III New Home Consultant

Wayne Homes

Aug 2022 - Jul 2025 (2 years 11 months)

Managed complex consultative sales pipelines for custom residential home design selections and luxury purchasing decisions. Served as dedicated customer success lead from design onboarding through multi-month construction lifecycles, coordinating cross-functionally to eliminate project discrepancies.

Consultative Sales Custom Floor Plan Modifications Customer Success Leadership

General Manager

European Wax Center

Aug 2020 - Aug 2022 (2 years)

Directed end-to-end operations for a high-volume beauty services location, managing P&L targets and inventory optimization. Led recruiting, training, and remote scheduling management while driving customer retention through recurring membership sales and improved client loyalty.

Operations Leadership P&L management Inventory Optimization Customer Retention Client Loyalty Recruiting Training Schedule Management Customer Service Leadership Team Management

Esthetics Program & Professional Dev

Aveda Institute

Nov 2018 - Aug 2020 (1 year 9 months)

Completed an intensive esthetics certification focused on advanced skincare and client consultations. Developed experience in client relationship management, business operations, product retail sales, and customer retention in upscale salon environments.

Client Consulting Customer Relationship Management Business Operations Retail Sales Customer Retention

Member Services Lead & Contact Trainer

Medi-Share

Apr 2014 - Nov 2018 (4 years 7 months)

Built and facilitated scalable remote training and onboarding programs for customer success and service teams. Coached employees on account compliance and customer excellence, managed escalations using retention strategies to reverse churn, and supported measurable QA outcomes.

Remote Training Onboarding Customer Success Customer Escalation Retention Strategy Quality Assurance

Education

Degrees, certifications, and relevant coursework

Aveda Institute

Esthetics Program, Esthetics

2018 - 2020

Completed an intensive esthetics certification program focused on advanced skincare, client consultations, and wellness business operations. Built hands-on experience in client relationship management and customer retention strategies in salon environments.