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Nichele Chandler

@nichelechandler

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Remote VA & Support Specialist | 10+ yrs exp | CRM, email, scheduling | Reliable & detail-focused

Trinidad and Tobago

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What I'm looking for

Seeking meaningful remote roles in customer service, virtual assistance, or support. I value clear communication, respect, and defined tasks. As a mom of two, flexibility is important, but so is being reliable and committed. Open to short- or long-term work where I can grow, stay organized, and support teams that appreciate proactive, thoughtful help.

Hi, I’m Nichele Chandler from Trinidad & Tobago. I bring over a decade of hands-on experience in customer service, telesales, and administrative support across remote, hybrid, and on-site roles. I’ve worked with major clients like FLOW and American Home Shield, where I handled billing issues, outbound retention calls, appointment scheduling, and service inquiries — all while maintaining excellent customer satisfaction.

My toolset includes CRM systems like Genesys, Cisco Finesse, Cerillion, and Redknee, along with communication platforms such as Zoom, Microsoft Teams, and Google Meet. I’m also skilled in Microsoft Office, Google Workspace, and email/calendar management.

I’m proud to have achieved a First Call Resolution rate of over 90% and received formal recognition for my performance. Outside of work, I run a small online hair and accessories business, where I manage customer engagement and sales through social media.

I’m especially interested in opportunities that involve customer communication, virtual assistance, and AI training or evaluation tasks. I enjoy using my skills to help businesses deliver better service, improve systems, and stay organized.

Experience

Work history, roles, and key accomplishments

Customer Care Advocate

Call Serv (Client - FLOW)

Jul 2023 - May 2025 (1 year 10 months)

- Delivered timely support while documenting customer intent and feedback for service improvement
- Upsold features based on behavioral cues and needs assessment
- Maintained issue resolution logs used in agent training, all tasks were completed in a remote work environment

Problem Solving Communication Skills Customer Relationship Management Inbound Requests Handling Outbound Calling Data Entry Upselling Technical Support

Telesales Representative

iQor Ltd (American Home Shield)

Feb 2022 - Jul 2022 (5 months)

- Conducted structured outbound calls to retain users; tracked patterns in objections and responses
- Collaborated with teams to improve communication scripts

Outbound Sales Outbound Prospecting Outbound Outreach Communication Skills Process Improvement Problem Solving Customer Relationship Management

Customer Service Representative

Unipet Limited

Jan 2019 - Jan 2020 (1 year)

-Managed POS systems and resolved payment disputes effectively
- Handled customer feedback and escalations in-person

Communication Skills Problem Solving Customer Relationship Management Point of Sale Payments Handling Client Issues

Education

Degrees, certifications, and relevant coursework

EF SET

C2 Proficient, English Language

2025 - 2025

Grade: C2

Achieved C2 Proficient level in English, demonstrating native-level fluency and comprehensive understanding. Obtained the EF SET Certificate, validating advanced language skills.

Ministry of Sport and Community Development

Certificate, Natural Hair Weaving and Braiding

2021 - 2021

Completed a specialized certificate program focusing on natural hair weaving and braiding techniques. This training equipped me with practical skills in various hair styling methods.

Naparima Girls' High School

Caribbean Secondary Education Certificate (CSEC), General Studies

2006 - 2011

Grade: English A: Grade 1, English B: Grade 1, Food & Nutrition: Grade 1, Caribbean History: Grade 2, Theatre Arts: Grade 2, Economics: Grade 3, Mathematics: Grade 3

Achieved strong results in multiple subjects, including Grade 1 in English A, English B, and Food & Nutrition. Developed a solid academic foundation across humanities, social sciences, and mathematics.

National Examination Council

Certificate of Performance, Introduction to Computers

2008 - 2009

Successfully completed an introductory course in computer fundamentals. Gained foundational knowledge in computer operations and basic software applications.