Rheeba Victor

I've supported customers and internal teams at Telecommunications Services of Trinidad and Tobago (TSTT) for 22 years, serving as a dependable first point of contact for high-volume enquiries, service requests, billing questions, and complaints.

I route requests, take clear messages and case notes, update customer records, coordinate appointments and follow-ups, and explain next steps in plain language. I approach difficult interactions with calm communication, active listening, practical problem solving, and professional de-escalation.

As a self-employed administrative and customer support professional, I manage client communication, document preparation, data entry, digital filing, reminders, payment tracking, and open-item follow-up independently.

I'm ready for full-time remote work and bring professional English communication, confidentiality, a dedicated home workspace, reliable internet, and hands-on experience with calendars, CRM-style systems, cloud tools, phone, email, and messaging.