Open to opportunities

Kitwana Hypolite

@kitwanahypolite

I deliver remote customer support and insurance sales through high-volume call handling, upselling, and target-focused service.

Trinidad and Tobago

Message

What I'm looking for

I'm looking for a fully remote customer service, sales, or administrative support role where I can handle customer needs, meet performance targets, and support teams across US and European business hours.

I've handled high volumes of inbound and outbound calls at Sagicor Life Trinidad and Tobago, resolving customer needs, documenting call details, and identifying upselling opportunities.

Previously at Ascensos, I managed customer conversations, researched issues, maintained clear call-center records, and met personal and team quality and performance targets.

My insurance experience also includes Pan American Life Insurance Company, where I promoted insurance contracts, developed prospective clients through networking and cold calling, and matched protection plans to customers' needs and financial status.

I'm comfortable with CRM and call-center databases, data entry, spreadsheets, invoicing, and basic bookkeeping. Based in UTC-4, I’m ready to support remote teams across US and European business hours.

Experience

Work history, roles, and key accomplishments

Current

Insurance Agent

Current

Sagicor Life Trinidad and Tobago Limited

Jan 2025 - Present (1 year 8 months)

Handles high call volumes, manages inbound and outbound calls, identifies customer needs, and provides solutions. Documents call details accurately and meets individual and team performance targets.

Call Center Customer Service Upselling CRM Data Entry